CEDR - London

Charlotte W.

It is the first time I have ever used this company and it was to refer to them because of my internet provider. I wasn’t sure what to expect but I was extremely pleased. From the beginning to the end it was very easy and simple to deal with and very quick too. I got the end result that I wanted so thank you very much.

Pippa G.

Waste of time!

I am deeply disappointed with the outcome of my complaint to CEDR regarding the negligent Homebuyer Survey conducted by surveyors for my property. Despite clear evidence that the surveyors had failed to identify serious issues with the roof windows, the dispute service came back saying that the surveyors did everything correctly and do not need to take any action. This is an unacceptable conclusion.

The dispute service claims that a Condition Rating 2 for the windows was appropriate, but they have completely ignored the fact that the surveyor's report explicitly stated, "the windows do not need replacing." How can they stand by this when we experienced a significant roof leak within six months, requiring over £11,000 to replace all seven roof windows? The leak caused serious structural damage, and the survey should have given the windows a Condition Rating 3, reflecting the urgency and severity of the issue.

By siding with the surveyors and dismissing our concerns, the dispute service has failed to acknowledge the fundamental contradiction: if the windows didn’t need replacing, why did we then need to replace them six months later due to a leak? It seems they are more interested in defending the surveyors than addressing the real issues. Indeed, they clearly do not take complaints seriously as our request timed out once and we had to go through the whole process again.

This has left us with financial stress and no compensation. I would advise against using this service for dispute resolution; however, unfortunately we are not given the option. The system is broken. Their failure to hold the surveyors accountable for their negligence is appalling.

Nagaraj N.

CISAS /CEDR they wont resolve disputes they just provide baised decision to customer and they are following what ever shared by dispute company. I have serious lyca mobile network issue dispute decision is purely with false comment.

So dnt trust this organisation they just waste time.

They are not eligible for 1 star, rather they should be given negative rating and feedback.

M M.

Although it required a lot of time and a bit of back and forth, I was relieved to see the adjudicator effectively upheld EU 261 and my rights as a passenger in my case against BA. If you are in the right and prepare sufficient evidence, at least in my case, it seems effective.

Sergei S.

Bias towards larger corporations: CEDR appeared to prioritize the interests of the larger company (Lovell) over the individual consumer.
Disregard for evidence: Despite overwhelming evidence of the issues I faced, CEDR seemed to disregard key facts and evidence.
Unfair decision: The final decision was clearly biased in favor of the larger corporation, ignoring the significant inconvenience and financial loss I suffered.
Complete waste of time!

Thomas R.

Complete joke, especially compared to other European conflict resolution agencies.

Insanely slow and bureaucratic process. And the verdict is fixed in favor of the company from the get go.
EU and UK air passenger rights are ignored, the situations interpreted as necessary for an outcome in British Airways' favor.
The customers' arguments are held to the same standard as 300 page documents from a company legal team. I thought this was an arbitration agency, not a court of law? Do I need to hire my own legal team to have a chance?

Absolute waste of time. As a regular customer you don't stand a chance against the blatant corporate favoritism exhibited.

Natalie G.

Like others, I’m utterly dissatisfied by this so-called independent adjudication process. They ruled in favour of the surveyors in our complaint on the basis of FENSA certification which was stated to prove that a window had been correctly installed when said certification doesn’t even state what window has been certified. In addition, the surveyor’s extremely low res photos were taken as proof of lack of visible cracking despite our own high res photos and those of an independent surveyor showing the cracking in question. CEDR is quite clearly in the pocket of the surveyors association and is a complete joke from the pov of holding the industry to account in any meaningful way. What a sham.

Mike B.

Waste of time, in my opinion, biased. Company offered NO response and still won. Paid for by the other firm.