Swan Family Contact Centre Lambeth - London

Swan Family Contact Centre Lambeth: A Comprehensive Overview

The Swan Family Contact Centre Lambeth is a vital social services organization dedicated to supporting families and children within the Lambeth borough of London. Situated at 14 White Hart St, London SE11 4EP, United Kingdom, the centre operates as a comprehensive family service center, offering a range of services designed to address various family needs and promote well-being. Accessible via telephone at 2077337215 and detailed on their website at lambeth.gov.uk, the Swan Centre strives to create a supportive and welcoming environment for all users.

Specialties and Services Offered

The Swan Family Contact Centre provides a multifaceted approach to family support, encompassing several key areas. Primarily, it functions as a dedicated child care agency, offering assistance and resources to parents navigating the complexities of raising children. Furthermore, the centre acts as a valuable mediation service, facilitating constructive communication and conflict resolution within families. This commitment to resolving disputes peacefully underscores their dedication to family harmony. Beyond these core services, the centre also provides broader social services, addressing issues such as parenting support, family guidance, and access to relevant resources within the community. The centre's holistic approach aims to empower families to thrive and overcome challenges.

Location and Accessibility

The centre’s location at 14 White Hart St, London SE11 4EP, places it within a relatively accessible area of the city. It is designed to be a genuinely welcoming space, and importantly, the centre prioritizes accessibility for all visitors. Specifically, the building features a wheelchair-accessible entrance, ensuring that individuals with mobility impairments can easily enter and navigate the premises. Additionally, a wheelchair-accessible car park is available on-site, providing convenient parking for those who require it. These provisions reflect a commitment to inclusivity and equitable access to services.

User Feedback and Reputation

The Swan Family Contact Centre has garnered a significant number of reviews on Google My Business, with 17 currently available. While the average opinion stands at 2.6/5, it’s important to note that these reviews paint a picture of a place that, despite some areas for improvement, is generally perceived positively. Many users highlight the friendliness and helpfulness of the staff, describing the atmosphere as “home-like” and “colorful.” The staff are consistently praised for their respectful and supportive interactions, creating a comforting environment for families seeking assistance. The centre’s focus on creating a welcoming and safe space seems to resonate strongly with many visitors.

Key Features and Amenities

• Dedicated Staff: A team of trained professionals committed to providing personalized support.
• Family-Friendly Environment: A welcoming and comfortable space designed to alleviate stress and promote open communication.
• Comprehensive Resources: Access to a wide range of information, advice, and support services tailored to individual family needs.
• Accessibility Features: Wheelchair-accessible entrance and car park, ensuring inclusivity for all visitors.

Recommended Information for Prospective Users

Individuals seeking support within the Lambeth borough should consider the Swan Family Contact Centre as a valuable resource. Before visiting, it's recommended to contact the centre via telephone at 2077337215 to discuss specific needs and determine the most appropriate services. The centre’s website, lambeth.gov.uk, provides detailed information on the services offered, opening hours, and contact details. It is advisable to book an appointment in advance, particularly for specialized services. Furthermore, individuals should bring any relevant documentation pertaining to their family situation to facilitate the support process. The centre’s aim is to provide a seamless and supportive experience for all families seeking assistance.

👍 Reviews of Swan Family Contact Centre Lambeth

Martina O.

5/5

Coming to the Swan centre was always nice, the staff is friendly and welcoming, always helpful and respectful. The place has a home feel to it, colorful and clean. I will always keep in my heart a warm Memory of all the beautiful women that were with us during the months I've been going to the swan centre with my son and family!

L E.

1/5

Appalling contact centre, I am surprised it hasn’t been shut down. Staff are extremely rude and dishonest who evidently lack adequate training and only serve the paying customer whether it’s the parent or social services. They also shared emails I sent them to the other party without my consent; huge data breach, inaccurate reports, which were edited to make it more favourable for the paying party. These concerns amongst many other failings meant that the focus on the child was lost.
Staff have been there for years and should ideally be made redundant; stuck in their ways, probably unable to upskill or re- train and not a single staff member is qualified. If this centre continues to exist it needs an overhaul, qualified staff; social workers, or social workers in training and an impartial approach.
I would stay well clear of this place, there are others that a far better nearby.

Sally B.

1/5

Unfortunately had to use this place.
Handover to a different person each time that my baby found distressing! Was told she'd eaten and had a nappy change get home to an exploded nappy and literally no lunch eaten every single time (My baby never not eats!)
Felt there was no compassion or understanding of our situation. Manager was a liar and would cut you off and rude. I asked about visiting the centre prior to my baby going and they seemed off with that.
Always rubbish outside,looks filthy each time too. NEVER any option to rearrange so was your due day/time or not at all which made me look bad to other party.
Glad I've moved centres.. would NEVER recommend this place. Oh and definitely pro paying party too!! Avoid!!!!

bernard J.

1/5

Disorganised member of staff had me standing outside with entrance doors closed for 2 weeks in a row with the other parent that im not meant to be close too very awkward!!! .. also very abrubt demeanor and have lied about how hard it is to contact me via phone. An excuse for not doing her job.. properly. Overall poor center and needs management to step in and see what going on with their own staff.. extremely dissatisfactory and played a significant part in a loss to being reacquainted with my son. Stay Away from this center..

Marcel K.

5/5

Interesting feeling coming to that kind of complex. But in a good way, people working there looks like care very much for children safety. So do not expect you are visiting a If you going there make sure everything connected to your case is in order. Staff will check if is OK for you to approach children and then you good to go. Fully professional.

Wayne T.

1/5

Just had my first contact in seven months at this place The place was dirty , the Management are rude I made a complaint and I was told my contact ended after fifteen minutes

Tanisha H.

1/5

It felt like going to prison The people make you feel very uncomfortable I felt judged that i
Was there. and my child wasn't happy they didn't speak Nicely to me or my child there's not much toys and things to do with the children and I just wasn't happy with the overall experience

A E.

1/5

Unorganised, disrespectful, inconsiderate staff. ONLY nice to the paying parent, no-one else. Establishment needs work & preferably competent staff. Choose elsewhere if possible.