Jon Hearn MOT & Service Centre - West Byfleet

Sylwester S.

Couldn’t recommend this garage more. I had to bring in my car for a basic health check to see if there’s anything wrong with it and also had a specific issue that I wanted checked out. The garage didn’t try to invent any extra problems just to bump up the cost—they gave me a fair quote for the one issue that actually needed sorting. They were really helpful, answered all my questions, and worked with me to find a good time to get the car fixed. All in all, a fair and honest service.

John B.

I took my car to this garage, last week.and the service from start to finish was excellent. The staff was very helpful and explained how much it would be. Thank you for your help and service, will recommend this garage to my family and friends in the future.

Katherine R.

I’ve been going to JH for 10+ years and even though we now live in Farnborough there is no where else I would take my car! Everyone who works there is so kind. They always take the time to talk me through any problems with the car and are so flexible about the time I need to drop my car off due working in London. I highly recommend taking your car here!

Helen J.

I had my car serviced at a main dealership and was advised I had debris wrapped around the drive shaft, which would need to be removed. The car needed to be booked in for this. Phoned Jon Hearn for advice: he told me to bring it in the next day and they would take a look. Luke quickly removed the straw, at no charge. JH now have a new customer.

jack H.

After posting my previous review. They have contacted another family member and are threatening to get us to pay for parts we never appropriately agreed to. Disgusting behaviour, to threaten such a thing- only on the grounds that if I leave the 1 star review up- they’ll threaten to make us pay for parts we never agreed to.

We were informed at around 2pm on Thursday 7/11/24 that they would check the car properly on Friday 8/11/24 but it had failed its MOT due to the door handle not working.
Then on Thursday @5:27pm 7/11/24 Luke from Jon Hearn contacted us to tell us he had taken apart the door (never agreed to, we agreed to have it checked on Friday, not on the day. This means we could’ve said no to getting repairs the next day) and that it needs parts.

Then after an argument on Friday morning 8/11/24 we spoke to John Hearn and agreed we would do the works ourselves. After being shouted at and told to leave. We chose to get a MOT elsewhere.

I can see why there are no one star reviews as Jon Hearn is deciding to threaten people financially. Morally not ok and I will not stand for it.

Jack H.

Jon Hearn was rude, felt like very threatening behaviour. He shouted at me! Talk about ‘professional attitude’ or lack of!

Will avoid this place for the rest of my days. None of my family will ever go here again!

He was charging £500- “250 for parts, 250 for labour, three hours work” for a door handle and actuator plus labour. I did it myself and it cost £223.

It didn’t take three hours (took 1hour) to do and this isn’t even my profession! Ridiculous.

This was for my other half’s car. She had been forking out ridiculous amounts for this waste of a garage. I’m sure the other mechanics in the shop are honest, hardworking people but can’t say the same for Jon Hearn!

Chris G.

Very professional company indeed. Flexible and responsive. Whilst waiting for my Car today I saw how they treat a female customer: and they were professional and respectful. I will go again for sure.

Elliott T.

This was my first time using Jon Hearn's and I will come back to use them again! There's so many positives about this company! the location was incredibly clean for a job that creates so much mess the place is absolutely spotless! the workers were incredibly friendly and very professional and they know their stuff! I originally brought my car in for a noise with my clutch and one of the workers booked in to see me for a test drive at the start of the week. the test drive only took 5 minutes and the worker could already tell there was an issue with the gearbox. he gave me some recommendations on what to do telling me that replacing the gearbox wasn't worth replacing as my car is old and I'd be paying for more money than what the car is worth. to cut the story short they recommended I get my clutch replaced and had me booked in for the same week giving me advice on when to bring my car so I would be able to receive it back the same day. as they was replacing my clutch the mechanic working on my car gave me a ring to tell me he found another issue with my car and asked me if I'd like to replace it rather than just surprising me with it at the end! my experience with Jon Hearn was a 10/10 and id recommended this company to anyone experiencing issues with their car. very professional and very knowledgeable staff!