Durham County Council - Durham

Durham County Council: An Overview

Durham County Council (DCC) is a local government authority responsible for providing a wide range of services to the county of Durham, England. Located at Address: County Hall, Aykley Heads, Durham DH1 5UL, United Kingdom, and reachable by phone at Phone: 3000260000, the council’s website, durham.gov.uk, offers comprehensive information about its operations and the support it provides to residents and businesses. The council’s primary role is to deliver local government services, encompassing areas such as social care, children’s services, waste management, transportation, and economic development. It operates as a key government office within the region.

Key Services Offered:

• Social Care & Adult Services: DCC provides support and care for vulnerable adults, including home care, residential care, and adult safeguarding services.
• Children’s Services: The council oversees education, early years provision, and safeguarding services for children and young people.
• Waste Management & Recycling: DCC manages waste collection, recycling programs, and environmental initiatives.
• Transportation & Highways: The council is responsible for maintaining roads, public transport, and cycling infrastructure.
• Planning & Building Control: DCC regulates planning applications and ensures buildings are constructed safely and to approved standards.
• Economic Development: The council works to promote economic growth, attract investment, and support local businesses.
• Libraries & Community Services: DCC operates a network of libraries and provides various community services.

Accessibility and Facilities: Recognizing the importance of inclusivity, Durham County Council has invested in accessible facilities. County Hall itself boasts a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring ease of access for all visitors. Furthermore, wheelchair-accessible toilet facilities are available within the building. These provisions demonstrate a commitment to serving the entire community.

User Feedback and Reputation: Currently, Durham County Council has 62 reviews on Google My Business, reflecting public perception of its services. The average opinion is 2.2 out of 5, indicating areas for potential improvement. While the feedback highlights both positive experiences and areas where the council could enhance its performance, it provides valuable insights for ongoing development. A deeper analysis of these reviews reveals common themes, including suggestions for improvements in communication, responsiveness, and service delivery.

Further Information and Resources: The durham.gov.uk website is the primary source of information for residents and businesses. Here, users can:

• Access Council Documents: View council policies, reports, and minutes of meetings.
• Find Contact Details: Locate specific departments and contact information for inquiries.
• Register for Services: Apply for council services online, such as waste collection or planning permission.
• Stay Informed: Receive updates on council news and events.
• Report Issues: Report issues such as potholes or abandoned vehicles.

Contacting Durham County Council:

For general inquiries, residents can contact Durham County Council through the following channels:

• Phone: 3000260000
• Website: durham.gov.uk
• In Person: County Hall, Aykley Heads, Durham DH1 5UL

👍 Reviews of Durham County Council

Belal B.

1/5

Strongly advise not to buy property in Durham county and north of England poor returns and poor workmanship from workers , especially at Auction and especially old terraces that have mining problems. If not careful you losing thousands. The council is a grabbing money machine charging high council tax for almost nothing as I don’t reside there, bombarding you with letters every year to renew your “so called discount” for your council Tax , I bought a property at Auction Nov 2022 . Paid council tax worth 7500£ as I finally manage to sell August 2025 at a loss yes I was inexperienced but wow everything was a rip off and needed doing also very far from me . Buy local even if takes longer .

Alex R.

1/5

Rip off merchants. So yet again council tax has risen by almost 6% this year. How are people on 1 minimum wage supposed to be able to afford this rip off? A very cold uncaring council. They can afford to post recent circulars twice to all Durham residents which is of no interest to the public and a complete waste of funds. Stop crying the poor tale as you don't spend peoples money wisely.

OWEN B.

1/5

Just received a warning letter off them for accidently stopping on a yellow box junction at Neville's Cross bank. This was after the lights had gone green my exit was blocked by cars coming from the left. They should not have cameras up there. Absolutely evil gits.

Hannah C.

1/5

Even my dead goldfish from 2001 could run the council better than this👍🏻

Steve P.

3/5

Stop obsessing over flags and swallow up Darlington Borough Council,as they can't be trusted to mark their own homework.......or anything else for that matter.

Robert N.

1/5

Disgraceful Council to deal with. The most outdated unrealistic policies. Forcing a council tax bill on a property I had no access to all because the tenant lied and said they moved out. I have all the evidence required to confirm this but they are unwilling to do anything because there process states ‘always take the tenants word for when they say moved out’

Jane S.

1/5

Well not sure where to start. I applied for a blue badge for my 87year old mother, who cannot walk above 5 minutes without stopping, she has poor eyesight, walks with a walking stick has two false knees and hips, and surprise she does not meet the criteria!!! Do you have to be dead before the criteria is meet. What a joke! I have witnessed on many occasions people with blue badges running and skipping.
I wonder if they happen to have a family member working in the blue badge section. Moving forward I will be suppling further evidence to back the application. Hope the person who made the decision can sleep at night.

Tom

1/5

Got to one of the worst councils in England. Refusing to empty the bins incase one of there daft bin men get dirty nails.. pathetic. Saying there is a risk of contamination from washed plastics in a recycle bin but then they empty the general waste bin no problem when there is 100x risk of contamination due to food waste etc... utter waste of tax payers money. Why have bin men turned into fairies these days.