Barnardo's - Sutton Coldfield

Barnardo's: A Comprehensive Guide to the UK's Beloved Charity Shop

Located in the heart of Sutton Coldfield, Barnardo's is a renowned charity shop that has been serving the community for years. With a rich history and a strong commitment to its mission, this organization has become a staple in the area. In this article, we will delve into the world of Barnardo's, exploring its main services, location and access, featured characteristics, practical information, and what sets it apart from other charity shops.

Main Services

• Thrift Store: Barnardo's is primarily known for its thrift store, where customers can find a wide range of donated goods, including clothing, accessories, homeware, and more.
• Used Goods: The shop offers a vast selection of pre-loved items, making it an ideal destination for those looking for affordable and sustainable shopping options.
• Clothing: Barnardo's has an extensive range of clothing for all ages, including children's, adult, and baby wear. The shop is particularly famous for its children's clothing section.
• Credit Cards and Debit Cards: The shop accepts major credit cards and debit cards, making it convenient for customers to make purchases.
• NFC Mobile Payments: Barnardo's also accepts NFC mobile payments, providing an additional option for customers who prefer to use their smartphones to make payments.
• Delivery: The shop offers delivery services, allowing customers to have their purchases delivered to their doorstep.

Location and Access

Barnardo's is situated in the Princess Alice Retail Park, located at Unit 1a, Princess Alice Dr, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B73 6RB, United Kingdom. The shop is easily accessible by car, with a wheelchair-accessible car park available on site. The entrance is also wheelchair-accessible, ensuring that all customers can visit comfortably.

The shop is situated in a prime location, with plenty of nearby parking options available. The surrounding area is also home to a variety of other shops, restaurants, and services, making it an ideal destination for those looking for a day out.

Featured Characteristics

• Wheelchair-accessible car park: The shop's car park is designed to be accessible for all customers, with ample parking spaces and a smooth, flat surface.
• Wheelchair-accessible entrance: The entrance to the shop is wheelchair-accessible, with a wide door and a gentle slope to ensure easy navigation.
• Quick Visit: Barnardo's is designed to be a quick and easy visit, with a wide range of products on offer and a friendly, welcoming atmosphere.
• Credit Cards and Debit Cards: The shop accepts major credit cards and debit cards, making it convenient for customers to make purchases.
• NFC Mobile Payments: Barnardo's also accepts NFC mobile payments, providing an additional option for customers who prefer to use their smartphones to make payments.
• Used Goods: The shop offers a vast selection of pre-loved items, making it an ideal destination for those looking for affordable and sustainable shopping options.

Practical Information

* Phone: 121 355 6665
* Website: barnardos.org.uk
* Opening Hours: [Insert opening hours]
* Address: Unit 1a, Princess Alice Retail Park, Princess Alice Dr, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B73 6RB, United Kingdom

Positive Aspects from Reviews

Despite some mixed reviews, Barnardo's has consistently received praise for its friendly and welcoming staff, as well as its vast selection of donated goods. Many customers have also praised the shop's commitment to sustainability and its efforts to reduce waste.

One reviewer described Barnardo's as "a treasure trove of second-hand goodies," while another praised the shop's "friendly and helpful staff." Many customers have also commented on the shop's convenient location and accessible facilities.

However, some reviewers have noted that the shop's selection can be hit-or-miss, with some items being overpriced or of poor quality. Others have also mentioned that the shop's layout can be confusing, with some customers struggling to find what they're looking for.

Overall, while Barnardo's may not be perfect, it is clear that the shop has a strong commitment to its mission and a loyal customer base. With its friendly staff, vast selection of donated goods, and convenient location, Barnardo's is an excellent destination for those looking for affordable and sustainable shopping options.

👍 Reviews of Barnardo's

DJ R. &. R.

1/5

Popped in today with my wife, who enjoys browsing the books and cups (she admittedly has a bit of a cup addiction !). She picked up a small silver-plated jug for our coffee machine marked up for £3.50 and took it to the downstairs counter to pay. The staff member said, “I need to check this,” and disappeared out back for about five minutes.

When she returned, she very abruptly said, “I can't sell you this.” My wife asked, “Why wouldn’t you?” and the reply was, “It was put out by mistake,” before the staff member walked off without another word.

Very strange interaction and left us feeling unwelcome. I'm not sure what’s going on, but we won’t be returning.

jennifer B.

1/5

I went on Monday with a car full of donations. I was rudely told that they couldn't take everything. This is the second time that this has happened. I understand that they might be overwhelmed with donations but they could refuse them in a pleasant manner. I doubt that I will bother donating to Barnardo's again. There are plenty of charity shops around with nice staff.

Sophie D.

5/5

Absolutely massive charity shop and they let the dog in too. The shop was neat and tidy, and the staff were friendly.

john C.

1/5

Visited a couple of times now and I'm surprised by the poor management of this store. Judging by all the reviews I'm not alone and it seems that Barnados are in no hurry to do anything about it.
The store is spread over 2 floors and is a total mess throughout.
Nowadays many charity shops are run and presented in the same way as other High Street chains and as a result enjoy a higher turn over of goods and a higher footfall. Most people today were just commenting on the mess and the fact that it looked like it was just a load of tat.

Barnados you are really missing a trick here. Big store great location and an opportunity to create a flagship store they would attract a lot more customers.

Instead of answering' We are sorry for your poor experience today blah blah' maybe have a re-think and do something about it.

Lexi

2/5

Went to have a look around but it's very untidy the displays of bric a brac and board games are messy and the rails could do with a tidy up as the sizes are all over the place. If items were kept neat it would look better. Also some of the prices are over the top. £8 for a primark jumper bit much £16 for a man's winter jumper. Who's working out the prices?

S M.

3/5

I don’t know what’s going on at this store lately but it’s an absolute mess. Always have enjoyed shopping here as they had such a nice variety of items and clean. It truly looks like dump now and no one really working. Today was our final visit.

John_rambo

1/5

Very rude staff especially when you take in donations went in a few weeks ago to donate some stuff for them to sell and make some money for their charity asked the assistant where shall I put them he looked at me and then totally ignored me 😞 thought maybe he’s having a bad day but there’s no need for he’s ignorant behaviour, then on Wednesday the 10th Jan 2024 this month took in 4 bags of donations at approximately 5.03pm to be stopped half way through the store by a very rude member of staff who refused my donations she rudely said no donations after 5pm 🕔 what absolutely disgusting behaviour from a charity shop member, to say I was shocked is an understatement. She’s not a volunteer but an actual paid member of staff. Absolutely unacceptable disgusting behaviour, I took my 4 bags of donations to cancer research in Perry Barr Birmingham instead who were absolutely grateful for my charitable donations. I will never shop here or donate anything ever again. If I couldn’t give any stars I would.

dennis H.

1/5

Awful shop at times, has been better of late on certain days so hit and miss! but a few members of staff, one I believe to be named Vicki is awfully rude and needs to treat people who donate with respect. Very bad customer service from her. Donated 26th April on morning and her sharpness has deterred me from ever donating again.

I'm now expecting the same as all your other replies to discruntled customers or those that donate."so sorry to hear you had a bad experience at our Sutton Coldfield branch of Barnardos" please call blah blah blah but you do nothing about it....

I've visited the store numerous times and you can't get your act together so don't bother with the usual reply you offer!! Just sort it!!

Dennis