Bramcote Lane Post Office - Nottingham

Bramcote Lane Post Office: A Comprehensive Overview

Located at 191 Bramcote Ln, Nottingham NG8 2QJ, United Kingdom, Bramcote Lane Post Office is a vital service provider in the heart of Nottingham. This establishment, with its Phone: 1159283544 contact number and Website: postoffice.co.uk, is more than just a post office; it's a community hub offering a wide array of services.

Specialties and Services

Bramcote Lane Post Office specializes in various services, including:

• Post office services such as postage, parcels, and mail redirection.
• Banking services, both personal and business, including transactions, bill payments, and currency exchange.
• Courier and mailing services, ensuring secure and timely delivery of packages and documents.
• Shipping services, catering to both domestic and international shipping needs.

Additionally, the post office offers:

• In-store pick-up for online shopping.
• On-site services like photo printing and document certification.
• Delivery services for those who cannot visit the post office.
• Wheelchair-accessible facilities, including a car park and entrance, ensuring accessibility for all.
• Credit and debit card payments, as well as NFC mobile payments.

Staff and Customer Experience

One of the standout features of Bramcote Lane Post Office is its staff. According to many customers, the team here is extremely friendly, helpful, and applies a personal touch to their service. A common sentiment expressed in reviews is the feeling of being valued and appreciated by the staff, creating a positive and welcoming atmosphere. For instance, one customer raved, "Love my local Post office.staff is extremely friendly, helpful and apply a personal approach."

Accessibility and Convenience

Bramcote Lane Post Office is conveniently located, with ample parking space, including a wheelchair-accessible car park. The post office is also open six days a week, with extended hours on certain days, ensuring that customers can access its services at their convenience.

Online Presence and Reviews

With 142 reviews on Google My Business, Bramcote Lane Post Office maintains an average rating of 3.3/5. This indicates a generally positive customer experience, with many customers praising the staff's professionalism and the convenience of the services offered. The post office's official website and social media platforms also provide up-to-date information about services and promotions, further enhancing the customer experience.

In Conclusion

Bramcote Lane Post Office is more than just a place to send a letter or package. It's a community hub offering a wide range of services, from banking to courier services, all under one roof. With a dedicated, friendly staff and a commitment to accessibility and convenience, this post office stands out as a valuable community resource.

👍 Reviews of Bramcote Lane Post Office

Zheni P.

5/5

Love my local Post office...staff is extremely friendly, helpful and apply a personal approach (always nice and it makes you feel special 😊). Big shout out to Ryan, Aruna and all the rest of them ( I'm sorry I don't know all your names, but you're all awesome). Thank you 🤗

Ken Z.

1/5

I usually use this post office to get Saturday newspaper, the younger and taller lady and other young lads at the right hand counter were very friendly. Today I went there to return my parcel and served by an older lady who was cold and rude. She kept telling me off for no reason. She said, I should have stood in the queue where people are waiting to post items. It is not true, I have been there many years and I have returned items before . The queues are usually separate. Or she could have just asked me to wait in the correct queue if the queue arrangement is changed that day. There is no need to talk to me like that. It was very embarrassing as a lot of other people were looking at me while she was telling me off. She then told me off for not sealing the package. The parcel was ready to be sealed and I was waiting for her to check everything was okay before I sealed it up because sometimes returned items need to be packed separately. The whole experience was unpleasant. I don't think I will be going back there.

TheStatueOfLibertyy

1/5

Relieved and NOT surprised to see the poor reviews of this post office. I always avoid visiting which I should not have to- (as a local who has lived in the area for 27 years) due to the intimidating bullying like attitude of the two Asian women who run this place. I felt after my experience today, I needed to write a review. She asked me the exact weight of my parcel and when I apologised and said I am not sure, she replied “well maybe if you open and look, you will find out” ? She also rolled her eyes at me just charged me tracked and signed without asking. She then started talking in her language with the older women, who is equally, if not more, vile. She didn’t even say bye or thankyou. Disgusting customer service. Will never be returning.

Matthew M.

5/5

Excellent service from Emma Aruna and the team. Always friendly and helpful despite the pressure to serve the growing queue if customers!

Marilyn M.

5/5

Excellent service provided by member of the staff named kay after a new v5c enquiry definitely knows her stuff definitely recommend this post office

William B.

5/5

Brilliant experience today, had to post multiple different items including an international parcel. It took some time but Aruna was really helpful and friendly during the whole thing

Richard S.

5/5

Lovely friendly and helpful staff. I’m in the post office most days and always greeted with a smile.

Russell O.

5/5

Ryan Gave me some wonderful treatment , and inflated all my balloons in a quick and short time , 5 stars!