Consumer Dispute Resolution Limited - Milton Keynes

Kelley S.

Complete Waste of Time

I had an incredibly frustrating experience with CDRL Retail ADR. They are an absolute scam of a company! I should have heeded the negative Google reviews before even considering their services.

Despite having a very strong case backed by solid evidence, they still chose to reject my claims without proper justification. Their process wasted months of my time, and I feel completely let down.

I highly recommend that you do not bother using them for any dispute resolution. Save yourself the hassle and look elsewhere!

Ashley G. B.

Absolute joke of a service. I made a complaint regarding bullying from Poundland staff where I was wrongly accused of being a problem.

I went to the CDRL and they deliberately ignored every part of the complaint that had evidence and then sided with the company and their corrupt practices.

Richard S.

They are not fit for purpose and are most definitely not independent or unbiased and are more than likely in the pay of the retailers. Submitted a lot of information including pictures and other supporting documentation regarding poor quality kitchen sink which showed scratches after 2 weeks of minimal use and all IKEA submitted was a single paragraph saying that we should have read a small piece of information tucked away on their website.
The adjudicator then responded within minutes of the final reply from IKEA and surprise they sided with them. Given the timeframe they most definitely did not even look at any of the evidence I supplied
What a complete and utter waste of time!!!!!!

Rob W.

I found CDRL website almost impossible to use. Even after emailing them to tell them I didn't receive a reply. I wasn't sure if uploading items to them were sent, received or used. I just never heard from them and couldn't understand the website layout at all or how to send them a message. I have had problems with Currys and being totally ignored by their customer services for a long time. After contacting CDRL I finally received compensation from Currys but there was no notes of a response from Currys or anything at all on CDRL site so I don't even know if or how much they were involved in my battle with Currys

Alex D.

Retailer lied through their teeth on their response. 5 months later I don't have my carpet from Carpetright, despite taking over 12 days off work unpaid to allow them to fit. They've caused thousands of pounds of damage to my property too. This has taken 4 months for them to investigate and they've sided with Carpetright? I don't have what I paid for 5 months later, have hundreds of emails, recordings of calls, and hundreds of images. Complete waste of time. Probably on the take from the retailers they enable.

Julius R.

The process is fairly simple however even if they find in your favour ( which in our case they did) the airline is not obligated to do anything over what the judgement was. They also have no way of getting the airline to give compensation beyond the statutory minimum. In our case the resolution found in our favour on all counts but did not get any of our non airline costs eg hotel back other than the legal minimum cancellation fees. It cost us over 2k and the worst thing is that Easyjet did not offer a proper apology

Saima C.

I have booked a holiday during covid, with Ryanair. They had cancelled the flight due to the covid travel restrictions. I claimed the money back as the cancellation was not from my side. They kept diverting me from one department to the other departments. Most were the wrong or messaging services. Long story short was, they were wasting my time and didn't want to refund. After wasting my 6 months I contacted the CAA they have guided me to the full process and through aviation ADR I got my full refund within weeks. Excellent service aviation ADR. Thank you.

M O.

this is absolutely the worst ombudsman or organisation that is supposed to help consumers of airlines. the customer service is bad and so curt and dismissive. their backlog is unbelievable, a simple reimbursement case took 17 months and would have taken longer and been forgotten about if i didn't call them 100 times every Tuesday Thursday every week for months bcos no one ever picked up or replied to my dashboard messages. on top of hat the adjudicator is biased and will give you so much less than your entitled to. every time i asked to know an update they will be rude and tell me to wait 30 days even though their website says it takes 90 days for a case to be resolved. if your looking to get reimbursed bcos of a canceled flight and you are entitled to it they wont reimburse you, the adjudicator rules in the favor of the airline. if you file a claim to them, make sure to also claim cashback from your bank, that is the safest way to retrieve the money loss, bcos Aviation ADR wont give it back.