DHCTranslations -

a agha

Ease of use of services: 5 stars
Promptness of response: 5 stars
Adherence to format required: 5 stars
Delivery of results on time: 5 stars
Translations from Urdu done professionally to required official standard.
Easy to contact. Reply promptly. Corrections made promptly. Both soft and hard copies made available asap.

Oleksandra Sokolova

Highly recommended! Competitive pricing, speedy delivery, attentive and extremely efficient support team. Will be using DHCTranslations again.

Ioana ioana

I translated a document with them and it came quicker then expected. It was very accurate and professional. The team was very friendly and they don’t hesitate to answer any questions or concerns you might have. I am very satisfied with the results. Thank you once more!

aliosha herrera

Very satisfying translation at an affordable price. The team of DHCTranslations was very responsive and attentive to my expectations. I recommend their services.

Jon Kretzer

I was really impressed with the service received. DHCTranslations were transparent, polite and I felt that they understood exactly what I needed. Communication was clear and the translation was flawless.
Other firms I contacted took forever to reply and wanted double the price. Thanks again!

dominica Haa

Dear DHCTranslations,

Thank you for your response. However, it does little to address the core issue at hand. The crux of the matter is not the timeline of emails or office closures, but rather the failure to deliver the promised service. As of today, January 8th, I have yet to receive the hard copies for which I paid an additional £15 for expedited postage. This is five days after the supposed fast postage date, which is unacceptable by any standard.

Your detailed account of the transaction timeline fails to justify or rectify the fact that I am still without the physical documents I urgently required and paid for. The entire situation showcases a significant lapse in service delivery and customer satisfaction.

My intention in posting my original review was not to seek further assistance from your team - as my experience has already shown the futility of that - but to inform potential customers of the kind of service they might expect. It's crucial for others to be aware of these practices and delays, especially when dealing with time-sensitive matters.

I appreciate your attempt to clarify the situation, but it doesn't change the outcome: a service not delivered as promised and a customer's needs not adequately met. I hope this serves as constructive feedback for your team to improve its services in the future.

Kind regards,
Dominica

Ps. All your replies to complaints are the same, way too long and not necessary. Why don't you reply to my refund request instead Dear DHCTranslations "owner"? ?

Oskari Juurikkala

Very competitive prices for certified translations, and good customer service. I sent some quite specialized documents that were quite hard to translate. Actually, the initial translation needed a bit of amending, so I wrote back suggesting some improvements. Within half an hour they responded, confirming that the translators agreed with my suggestions and sent an improved translation. Very grateful.

John Marshall

Having requested an urgent translation following the sale of our French property, the people at DHC pulled out all the stops and returned our translated document in an extraordinarily quick time. Totally recommended !