Duncan Lewis Solicitors - Bristol

Dave Partington

It took them over 6 weeks to reply to a simple online request for an initial consultation to see if they could help me. When they finally replied, they said they didn't have the capacity to help! Woeful example of customer service......

Jen C

Just based on how they answered the phone - disinterested and dismissive. I would avoid and take your money elsewhere. I’d recommend for this business to get a new receptionist as I can’t be the only potential client that has been put off by this!

David Moore

I have now had repeated experiences from young juniors on initial enquiry to this Company, - over the phone -, which looks to be just what I need, but I can't get through them and their seeming uncaring and non knowledgeable way at outset. Yes truth so And not good enough I would say. And threatens already tried folk who NEED BADLY help our minds and days so. Yes. Truly so?
>> I am very content to talk this through wuth more-caring seniors in this Company . Yes! DM 10-11-2023
The triage way, of the days and in this business, moves me to further distress!! (If the young folk really care of thr nature they seemed to be would have to be established, if they do truly, by the Company on internal enquiry. ...But on my initial enquiry and, I give up now with this Company.
Please see I am a very rare 1 star reviewer, but I have had, and the Co might simply deny it then where do we go : I am quite sure on two or more attempts over recent couple of years, to warn others that on a distressed corner of life, your head as mine was yesterday by one and then a second and then a third young juniors they sounded like, who need learn and CARE and ACT so in the compassion and care and high note this Company in fact looks to have. Would be horrid for you to know the same be a wholly counter productive depressing move to try to seek work from them. I had to have a couple of hours break take after my attempt, and still am recovering from what truly in facts happened ss it dod yesterday. Did it ?
And in and unto ways that are not okay on needy hurt folk with whom they are often daily dealing with. -!?

If one can ever be given, and get(!) through to being given the fully careful enough initial careful thinking ear, with a new potential Client, as I, whose case is deep, nasty, I say. Do I lie? when speaking with them as yesterday, or do they treat distressed and very ! concerned worried that we are no further left on our own battling those with more power and position thst we I and any can get true simple sound & even small amount needed, but hugely importantly needed and battling to get such true wsy we are each due of true legal support as we are due in the Laws of the land.
The lack of whst o truly experienced, did I ? I believe was wholly off beam below the standards expected of such a role. And they need some review of their job duties. In case they turn away such as I in ways one cannot and should truly not be expected to hsve to cope with. On intisl enquiry to any legal firm of one such as Duncan Lewis Solicitors seems to truly be and ardently seek to stand for. By their online details posted .
And when the online profile of this company & to whom I was personally recommended by (another?) top law firm in Bristol, that they would be a correct for my, slightly complex needs they told me ....and my not quite so straightforward needs so.
I hope on my feeling I must post this that the Company will make full amends and I will be able to take this review down and say how in the end and today even they contact me and hear my needs through prooerly and by one of senior enough knowledge so as to know to what my case is about.
I tried to explain to one and then another of the 3 separate young staff who spoke with me before my tried mind and life wider gave up.!

IRENA Dauksienie

Hi i have servises from Duncan lewis its wery poor servise .Wery bad servise not recommend for anyone

Chanice Lock

Dui Trong

Michelle Angela Roadilla