Franklins Solicitors LLP - Milton Keynes

Tamzin A.

Felicity McNallys team were incredibly helpful for the purchase of our first home. Mohibul was especially fantastic. He explained everything in simple terms which was amazing as it was our first time working with solicitors. He was always on hand to answer questions quickly and gave helpful responses even when things were slowed down by the sellers.

Thanks so much!!

Gwen X.

Recently used to help me with a settlement agreement with my employer. I was introduced to Sara, and her supporting team who were very supportive.

I was offered to do my run-through of the agreement with Sara in person or via teams, I chose to have a face to face meeting. I found Sara, friendly, empathetic and supportive throughout the processes and made sure I thoroughly understood the agreement and what I should expect. She took control of the discussion with my employer and kept me up to date with regular emails. The whole process was very stress free thanks to her and her teams support.

Joshua W.

Our experience with Franklins Solicitors for conveyancing was brilliant. Maya was great, acting promptly and professionally throughout the process. Despite a tight deadline, she ensured everything was handled efficiently, allowing us to achieve completion on time. We are very happy with the service—thank you so much.

Bob W.

This is a review of the work of Maya Butt and her colleague Lydia. They handled the purchase of our property - we are moving away from Milton Keynes. Maya and Lydia were thoroughly professional. Maya answered queries quickly, explained points which were not immediately clear, and pointed out issues for further inquiry. She solved minor problems arising from other parties. Her work was accurate and precise. We met with Maya and Lydia to sign the 'forms', and they were both kind and paid proper attention to legal detail. True professionals. Thanks!!

Charlie R.

ESTATE AGENTS & HOME BUYERS / SELLERS AVOID.

As an estate agent who has passed over a LOT of business, we have consistently been let down by Franklins over the past few months who are just not interested in the work anymore... and it shows.

ALL staff are RUDE & extremely unprofessional. If you are after an update then expect a defensive & dismissive reply after DAYS of waiting. Want to speak to your case handler? They’re too busy or in meetings unless you make a fuss and they all of a sudden are available...

Lee Holmes hides behind his computer and won’t bother to lift a finger if you ask for help.

Emma will show you how unimportant you are as a client and that her priorities are elsewhere.

Sharon Grists team are pretty non existent and will begrudgingly give you an update after blaming everyone else in the transaction.

From here on we are taking our business to another firm, who actually want it.

Robin G.

Denise Watson was professional, knowledgeable and efficient but also very patient. Her calm demeanour help me deal with 3 quite convoluted sales. Thank you so much to the whole team

amy K.

This company does not even deserve 1 star. Absolutely appalling service especially as it is one of the more expensive solicitors within Milton Keynes. Myself and my partner are first time buyers, our experience was made especially awful by Sharon Grist who does not have an ounce of customer service skills and I think she does not realise that she is fulfilling a service for clients so should conduct herself with politeness and at least some professionalism. Her responses to many of our emails made us feel like an inconvenience to her. Often never even replying to emails with a greeting. At one point, after we had asked what was going on with our case as we were two months in to the process and we had been left completely in the dark and had never once been able to get Sharon on the phone or speak to anyone that could give us a clear understanding of what was going on, Sharon emailed us and instead of reassuring us that our case was being dealt with she told us that if we wish to instruct different solicitors then to do so. This was 2 months after taking our case so as you can imagine for two first time buyers this was quite distressing. Sharon also attempted to incorrectly charge us an additional £900 and when asked to recorrect this charge she failed to even apologise for her mistake. She also forgot to process our land registry tax form which has ended with us being fined which the company has agreed to pay, as they should. Our help to buy ISA bonus form was also not processed which has ended with us being without hundreds of pounds which was meant to be used to furnish our new home. I would also like to point out that Sharon is listed as a senior manager at Franklins so I’m sure a certain level of professionalism and experience would be expected. I would not recommend Franklins to anyone I know and I would advise anyone who is thinking of instructing this company to not bother wasting their money and look elsewhere.

ST

Very grateful to Lauren Smith and her team for the excellent service provided, with timely, helpful and friendly communications. I can highly recommend her and will look to Franklins for any future legal requirements.