Frettens Solicitors - Christchurch - Christchurch

Ana Maria

We recently had the pleasure of working
with Charlotte Pottinger during the purchase of our first property, and we couldn't be more satisfied with the experience. From the very beginning, she demonstrated professionalism, knowledge, and a genuine commitment to helping us navigate the complexities of the property buying process.

Charlotte was always available to answer my questions, no matter how trivial they seemed. She took the time to explain each step clearly, which made the entire process feel much less daunting. Her attention to detail ensured that all legal aspects were handled efficiently and accurately, giving us peace of mind throughout the transaction.

What stood out the most was her proactive approach. She anticipated potential issues and addressed them before they became problems. This level of service is rare and truly appreciated.

I would highly recommend Charlotte Pottinger to anyone looking for reliable and knowledgeable legal assistance in property transactions. She helped us to purchase the property in 8 weeks.
Thank you for making our property purchase a smooth and successful experience!

Ana-Maria & Cristian

Nicola Dady

We chose Fretten for our house move as we had used their services for another aspect of law previously.
Phoebe and Julia were professional, knowledgeable and courteous throughout what would otherwise have been a very stressful process.
Their fees are reasonable, their communication exempleray, they are an asset to Frettens and we wouldn’t hesitate to use them again.

Sarah Dosanjh

I went with Frettens as they seemed to have a good reputation and I wanted to support a local business. I was happy with the initial onboarding process, which was clear and streamlined.

My issues with the service I received was 75% around their dismissive attitude and 25% around them not doing agreed tasked on time which led to missing our completion date for a house sale. This was completely avoidable.

Several times I would be told I would receive an update, which never came. More than once my solicitor went on leave without a heads up and I would find out by getting their out of office response (of course I don’t resent them having leave, it was the lack of communication). When the searches came through I was told I could have a phone call on Friday morning if I had any questions. I said yes please, and this was ignored. More than once I sent an email that was just not responded to.

My ISA funds were not requested in time. Searches were not sent off in time. Despite them having the paperwork for 8 weeks. When it looked like we were going to miss the completion date, I mentioned something about the estate agent being concerned we were set to miss the completion date I received a dismissive, ‘oh they just have monthly targets’. Erm.. there’s a buyer (me) and a seller that have removals that need to be rebooked at short notice and other pretty major inconveniences. The attitude was just not ok.

Every day for over a week I was told we would exchange tomorrow and this was always me chasing them for an update because each day I was believing it was going to happen. I contained my irritation at the time as I feared it could delay everything even more.

I have gone elsewhere now to sort out my will and I would never use Frettens again. In short I found them apathetic, rude and incompetent. I spoke with the estate agent throughout the process and they commented that I had had a particularly bad experience and was unlucky with my allocation of solicitor.

Matt N

This review follows the second time I’ve worked with Michelle Peterson and her colleagues at Frettens Solicitors. My first was a property sale for a house which threw everything at us, a boundary dispute, access rights, an incompetent lender that took an eternity to respond, basically we had the works! Michelle took everything under her wing and worked hard against all these adversities to sell my house which she did. It was only natural for me to ask her to help me buy a new house in Bournemouth, which I am now resident in. Thanks Michelle!

Lauren Biddle

Shelley Dancer was fantastic in the sale of our property, she is an absolute assett to Frettens and you will be very well looked after, kind and will do anything to help, best experience with a solicitors ever. Will be recommending to everyone that needs a conveyancer. Thanks again

Jack Stacy

Clare helped us move into our first home and couldn’t have been happier with her and the teams services.
They were attentive, thorough and efficient, and nothing was too much to ask.
She and the team held our hand through the whole process and nothing was too much to ask.
We will definitely be using Frettens again and thank you for making our whole experience as easy as possible

martin squires

Was recommended Frettens in Ringwood by our estate agent and overall was a bit disappointed with the service we received. Lots of errors, poor communication and we just didn’t trust them.

1. Called to ask what was happening on our house sale after 2 weeks and got told no money was on our account but we hadn’t been asked for any, an admin error apparently.

2. Received documentation to be sent to the land registry and buyer which had to the wrong sale price on, a technical error apparently.

3. Final monies owed to us again had the wrong sale price written. Another admin error apparently.

4. Queried the difference between the redemption on the mortgage and the actual amount owed on my mortgage as there £65 difference to be told “I don’t know, here’s the redemption statement”. No offer to look into it just felt like we’re done with you and do it yourself.

Sadly wouldn’t use them again, disappointed.

Harriet Bowers

Frettens Solicitors went above and beyond to reassure me during an incredibly turbulent time. They were reliable, thorough and robust in process from start to finish. I would highly recommend their services, especially their Litigation team and would absolutely use their services again.