Grindeys - Stoke-on-Trent

Apollo S.

Hands down the worst solicitor I’ve ever used. They were recently involved in a house sale of mine. No contact, unreachable. When they contact you they ask questions that are irrelevant to the house sale. They may be slightly cheaper than others but they are not worth the saving. Pay a little extra and get someone competent. Romaan Aziz Was particularly awful and very slow.

M C.

I used them for a purchase that fell through. I found that they were trying to make me get for instance insurance for the smallest issue so they could charge a huge fee. It was a complicated situation an I had to send a few emails and make phone calls as we had to send some documents urgently. I was made feel like a proper nuisance by my solicitor Charlotte L, she was rude and abrupt and did not give me any reassurance. After that I felt uncomfortable every time I needed to call. I had an apology only when I said I was going to make a formal complaint. Also, when I needed them to explain certain procedures, (including fees they were charging) they were impatient and rude. Just copy pasting the same email I struggled to understand (Sorry I did not study law) Not really nice when you are paying a lot of money for them to represent you. The solicitors I have now are brilliant, very sympathetic, kind and at the end of the purchase so far I was not asked to pay any more unexpected fees like I was with Grindeys. I am writing this review because now I am able to compare their service with other solicitors. The only good point is that they were responsive but I would not recommend Grindeys, at least the solicitor they assigned to my purchase. Thank you

Holly

Just brought and sold a house with Grindeys solicitors. Unless you were ringing several times a week like I was then you will get no information. Once you would ring them, they would say it’s easier to email them, they will respond quicker (not true) they would chase things. We have emails and phone calls from 7 different people that we’re dealing with our file. It was getting shipped off left, right and centre. Our file was then taken over by someone else who informed us we had outstanding documents. When the woman before would say nothing was outstanding they had everything. Which delayed out completion date even further. I wouldn’t recommend using them. But if you do be prepared to ring several times a week to get some answers or updates.

Tom W.

We recently used Grindeys to help us purchase out first home. We found them to be very efficient, even chasing us to ensure paperwork was completed in good time. Later on there were a number of issues further up the chain, but it was extremely reassuring to us that Carole and her team could be relied upon to keep us informed and up to date with the latest developments.

Mary S.

Grindeys have recently dealt with two transactions for us and were superb with both. As a lawyer myself, I am acutely aware of the importance of good client care and what this should look like. My husband, who works in the mortgages sector, was equally impressed. This is the second time we've used Grindeys (previously c.15 years ago) and I wouldn't hesitate to use them again. We've already recommended to others and will continue to do so. Well done Grindeys and In particular, Charlotte Lyle and her team - outstanding work!

Jo P.

We have just recently moved into our second home and Grindeys dealt with our sale and purchase. We used Grindeys when we bought our first home too and knew we would happily use them again. Our purchase was a slightly complicated one this time, Charlotte and Laura worked through it for us and got us the results we wanted. Excellent service. We will definately be sticking with Grindeys if we need solicitors again.

James G.

We used grindeys to buy a property. They were excellent and helpful all the way throughout. Never had to chase them once and everything was perfectly in place for completion date. Even after we completed they sent us documents without us having to chase.

Marcus B.

Ryan was friendly, helpful, and -- as nervous first time buyers -- we felt he was conscientious and thorough at all times.

He was always quick to respond to enquiries, and I always felt in the loop. It was particularly helpful to us that we could ask "stupid questions" without feeling like we were wasting his time, and that the process mattered to him, rather than simply going through the motions.

Despite all the inevitable delays, we felt this was the ideal first time purchase experience, and would gladly recommend.