Homesure Woolton - Liverpool

Jessica McKenna

We recently bought our new house through homesure. A great estate agents but we wanted to particularly thank Lucy who was always available to us throughout the whole process and is an absolute joy to deal with! She answered all our questions and never kept us waiting with regular updates throughout!
Thanks Lucy for managing to take (a significant chunk of) the stress out of the homebuying process even though our chain was slightly complicated! We are so happy in our new home and can’t thank you enough!

Mark Phythian

Vicki at Homesure was brilliantly helpful during the process of selling my apartment.

She was very efficient and effective, getting in touch directly with the buyers when necessary and chasing up all the people involved in the sale process when needed and, also, speedily relaying all information back to myself.

I would highly recommend Vicki at Homesure if you're considering buying or selling a property.

George Cross

Homesure property are actually the best letting agent I've had the pleasure of dealing with as a tenant.
Been a tenant of theirs for over 3 years now. There always polite and answer the phone quickly.
They always address any issues quickly and have a team of highly trained contractors who always do a great job

John Butler

Bought a home recently, Homesure Woolton were the estate agents representing the people I was buying from. I've never really understood the need for estate agents untill working with this team, they were fantastic! From the first call to picking up the keys, my experience couldn't have been better. If I'm ever moving again, this team will be the first people I call. Jen and Vic were my main contacts, great girls, on the ball, straight to the point and couldn't do more for you. Brilliant experience, thanks guys

David Dyson

Attention Landlords in Liverpool!

I recently had a disappointing experience with Homesure Property Management Team. Despite being a long-term client with a portfolio of over 10 properties, I was refused a gas engineer service for two of my properties due to a billing dispute on a third property. Even after offering to pay in advance, the customer service representative was uncooperative.
Fortunately, I explored other options and discovered several excellent Propert Management Teams that offer more professional service at a lower cost. If Homesure continues down this path, they risk losing more clients and potentially going out of business.

Landlords, I urge you to review your property management options. There are better and more affordable alternatives available.

Matthew Kirkland

Have been dealing with the team in Homesure for the last few weeks, everyone incredibly polite. Lucy and Jennifer were both extremely helpful with getting all of the information we asked for together from the seller ahead of making an offer and was really impressed how informed they kept us regarding the offer that we put on the house. Thanks Homesure!

P S

Terrible company, i was renting a poorly maintained property from Homesure and they refused to do any repairs. The property was full of single glaze windows with cracks on them that caused constant cold drafts over all. The carpets were full of blacks stains and flooded kitchen due to a hole on the roof. They refused to replace the windows and change the carpets and i put up with this for over 2 years. My kitchen ceiling had constant water pouring out of it last July which left me unable to use to room due to electrical safety. I was chasing this up constantly to be told in September that the landlord is not willing to spend any money on the repairs unfortunately and there nothing i can do. During this time Homesure repairs team had sent my 2 separate rent increases from 400 to 475 to 525 in the space of one month. I went to a tribunal that ultimately pointed out many safety issues within the block of flats due to exposed wiring, sealed fire exits, no fire alarms, no fire safety notices, no fire blankets. The tribunal had awarded me with no rent increase but i had moved property by then in November as the water in the kitchen was now pouring out of the lights and down the electric sockets. Once moved out Homesure then kept my deposit and said i had left the property in a bad condition and i stole all the lightbulbs. They wanted £60 for the lightbulbs which i had purchased myself as they did not supply them when i moved in and the rest of my deposit (£340) for carpet cleaning even though i got them professional cleaned when i moved in as they was full of black rubber like stains throughout the property. Luckily i had evidence from my move in date with the condition Homesure gave the property and i was awarded to full amount of my deposit.

I write this review because i felt let down by this company as i lived in the property for over 2 years and never missed a payment. I spent a lot of money maintaining the property. When it came to anything being repaired Homesure would come up with any excuse not to repair anything. I had been reporting many issues since i had moved it and they either lost the reports or just forgot about it. When i got serious and pushed for them they would litterally say the landlord says No theres nothing we can do. Disgusting how they happy to take your money but then refuse repairs. I would not advise this company to anyone, they left me with a lot of stress and depression and i am now on medication because of them. The staff speak to you like rubbish on the phone and always put you at blame, feel like the company is run by a group of kids that take no responsibility what so ever and always blame the tenant. Also the fact they made up loads of lies to keep my deposit was very unprofessional and very scam like, they cannot be trusted.

Please see images of the state of the repairs they refused to fix for me, avoid the flats on Church Road they are falling apart and they will not spend a penny or even admit they are in a really bad condition.

Veronica McDonnell

I have found Homesure to be a very reputable, reliable company.
Staff are highly competent and professional in their manner and efficient in their way of working.
Yesterday Hannah assisted me with a query.
She was courteous and attentive, very pro-active and helpful.
She carefully dealt with my issue and provided the information I needed, getting back to me with a solution in a timely manner.
Thank you Hannah.
Much appreciated. 👍🙂