Houston Lawrence Management - London

Houston Lawrence Management: A Detailed Overview

Houston Lawrence Management is a property management company based in London, United Kingdom. Located at 29A Osiers Rd, London SW18 1NL, the company provides a range of services to landlords and property owners. They operate within the competitive London property market, aiming to streamline the complexities of managing rental properties. Contacting them is straightforward via their phone number: 2078019009. Currently, the company’s website is unavailable, limiting direct online engagement. However, a significant amount of information can be gleaned from Google My Business reviews.

Key Services Offered:

• Rental Property Management: This is their primary focus, encompassing tenant sourcing, rent collection, property maintenance, and legal compliance.
• Property Inspections: Regular inspections are conducted to ensure properties are well-maintained and compliant with regulations.
• Tenant Screening: Houston Lawrence Management employs a thorough tenant screening process to minimize risks for landlords.
• Financial Reporting: Landlords receive detailed financial reports outlining income, expenses, and property performance.
• Legal Compliance: Ensuring adherence to all relevant housing laws and regulations is a core component of their service.

Location and Accessibility:

The company’s physical address is 29A Osiers Rd, London SW18 1NL. Situated in the London borough of Croydon, this location offers convenient access to a significant residential area. The telephone number, 2078019009, facilitates direct communication with the management team. While a website is currently absent, potential clients can access reviews and testimonials through Google My Business.

Customer Reviews and Reputation:

As of today, Houston Lawrence Management has 18 reviews on Google My Business. The average opinion is a concerning 1.6 out of 5 stars. This indicates a significant area for improvement. A thorough examination of the reviews reveals recurring themes of dissatisfaction regarding communication, responsiveness, and property maintenance. Several reviewers have reported difficulties in resolving maintenance issues promptly and a lack of clear and consistent communication from the management team. Others have expressed concerns about the transparency of financial reporting. It’s crucial for potential clients to carefully consider this feedback before engaging their services. The negative reviews highlight the importance of due diligence when selecting a property management firm. The low rating suggests a need for significant operational changes to enhance customer satisfaction.

Factors to Consider Before Engaging:

• Reputation: The current negative reviews are a substantial warning sign.
• Communication: Landlords should expect clear, prompt, and regular communication regarding property matters.
• Maintenance Response Times: It’s vital to establish clear expectations regarding the speed of maintenance repairs.
• Financial Transparency: Detailed and easily understandable financial reports are essential.
• Contract Terms: A comprehensive contract outlining all terms and conditions should be carefully reviewed.

Potential Improvements:

Based on the available reviews, Houston Lawrence Management could significantly benefit from implementing the following improvements: Enhanced communication protocols, including regular email updates and a dedicated point of contact for each property. Streamlining the maintenance request process to ensure faster response times. Improving the clarity and accessibility of financial reporting. Investing in staff training to enhance knowledge of relevant housing laws and regulations. Proactively soliciting feedback from landlords to identify areas for improvement. Establishing a more robust system for resolving tenant disputes. Increasing transparency in all operational aspects of the business. Addressing the concerns raised in the Google My Business reviews would undoubtedly contribute to a more positive reputation and improved client satisfaction. The company’s ability to demonstrate a commitment to responsive service and proactive problem-solving will be key to turning around its current standing in the market. Furthermore, establishing a website would provide a valuable platform for showcasing their services and building trust with potential clients. The current lack of online presence is a notable drawback in a digital age.

👍 Reviews of Houston Lawrence Management

Seb M.

1/5

A masterclass in mediocrity. I genuinely didn’t know it was possible to gather so many clueless individuals under one roof...

David H.

1/5

Unresponsive property manager who appears not to be contactable directly, no response to a complaint about him submitted on the company's website - "Unresponsive" is probably their tagline. To think I pay a service charge for this kind of behaviour is extremely galling.

Chris P.

1/5

We had the misfortune to have to interact with this agent in connection with commercial property, they really are appalling - utterly unresponsive, arrogant (aggressive and rude, at times). Avoid this agent at all costs.

Narad T.

5/5

Adele has been amazingly helpful. Very swift with answers to questions and queries and will always get back to you if she doesn’t have the answer to hand. I would give more than 5 stars if i could.

Lenka L.

1/5

To be avoided at all costs. After many years of experience with this company I can only say - awful or non-existent service levels, unresponsive, issues and complaints unresolved for months. Surely the worst property management company around.

serena F.

1/5

Avoid at all costs. Takes weeks to even make contact. Empty, vacuous, rude and unhelpful staff. Incredibly appalling service all round.

john D.

1/5

I agree pure money making scheme with limited services provided. Will be looking to take them to court because it’s ridiculous. Broken door glass and they replace it with wood?

Amarjit B.

1/5

Bought a flat a month ago and since I moved in haven't had a single nights sleep due to banging noise coming from pipes staff simply do not answer their phones or respond to emails. Wish I never bought here.