Kidd Rapinet LLP - High Wycombe

julian o'hare

UPDATE

The response from the firm starts with a good example of the issue - the passive aggressive non-apology 'we are sorry you left the review' and misses the point.

It's about speaking to someone in a decent way rather than the awful and inappropriate way the company's representative dealt with me (whoever replies to this, PLEASE listen to the call).

They have not addressed this at all in their response, instead talking about the reason for my call.

Additionally, they imply in their response that their client has instructed them not to deal with me. This is misleading.

This incident occurred earlier in the year. I will not mention the name of the woman that I spoke to but this will be freely available should the company wish to check.

It is actually my Mum who is there client. She had a stroke in February and was extremely ill afterwards. My wife and I were trying to look after Mum during this time and needed some advice from her solicitor. It's worth noting that this was an extremely stressful and upsetting time. I would hope that anyone going through this experience is dealt with compassionately and kindly. It really can make a difference. In this case the way that I was spoken to also made a huge difference in that it left me distressed and upset. So much so that I am only able to leave this review now.

As the main carer for Mum, we had discussed adding me to the POA in order that I could help her when she needed money or shopping. I emailed this company and, initially, had no call back.

When I did get a call, the call was cut off after a few seconds. I called back and said 'I think we were cut off' only to be told 'no, I had another call and hung up to answer that'

This was the first attempt at (unsubtle) undermining. The person I spoke to then said 'yes your sister's had told me you'd be ringing' (attempt 2 to belittle me and we are only 1 minutes in! Also should they be telling me the contents of confidential meetings?)

I relayed my Mum's request to add me to the POA and got some unhelpful response (which I am ok with). Then they veered into the patronizing territory ('your mother is the most important person here') then back to the sledgehammer 'veiled' insults 'What I do know is that your sisters are lovely people (with the implication that I am not)

If her objective was to make a stressful time MUCH worse then 'mission accompished'. I would just, respectfully, suggest not pre judging a person / situation based on only knowing one side of the story.

Alec

Sunita Kang & Ryan Sanders did a great job handling the sale of my late fathers house. Very courteous, prompt and great service - even better considering I am out of the country! Thanks again to them both.

ZC You

It has been my absolute pleasure to have instructed Kidd Rapinet Solicitors for my conveyancing when selling my home. From the very first point of contact right through to aftercare the service has been exemplary. Rohit was my main contact and he was absolutely professional in every way and kept me updated and informed on a regular basis. Nothing was too much trouble for him and I was very impressed with his manner, which was very calming, particularly when things were getting hairy as it was drawing to a close. I must also mention Sunita who was also exemplary and I would like to thank them both for all the help and advice that I received while doing business with them. I would certainly recommend Kid Rapinet Solicitors to anyone. Thanks Kidd Rapinet for a smooth conveyancing journey.

Pete Wingrove

A really big Thank You to Neelam & Gurvinder who having loss both my parents in a short space of time have shown not only real professionalism in obtaining 2 separate probates in record time but also there kindness in such difficult circumstances, they really cared. I would definitely recommend this company.

Caroline Broadhurst

I had excellent service from Sunita Kang and her team when buying and selling properties.

mike 2099

We initially contacted Kidd Rapinet as they were holding the Wills of our late relative.
When we went to collect the documents we were impressed with their helpfulness and friendliness from the Reception staff and Sunita who kindly certified some documents for us. As a result decided to ask Sunita to handle the probate sale of the house. Sunita and Rohit were approachable and friendly , explained the process and above all were highly efficient in every aspect of the sale. The house sale went smoothly and rapidly and when the time came to move quickly to complete the sale they were more than up to the task. They took all the stress out of the sale as we never had to chase progress. Can't recommend them highly enough and will definitely use them again. Thank you best regards Celia and Mike

Josh Sahota

Kidd Rapinet were recommended to me by my mortgage advisor for their outstanding service. Sunita and Rohit did not disappoint. As a first time buyer they made the process feel low stress and low maintenance with their hands on approach, always available to answer questions and support, but also had a personal touch and friendly attitude.
I’m so glad I had the pleasure to deal with Sunita and Rohit. I know who I will be calling should I need to in the future!
Thank you Sunita, Rohit and Kidd Rapinet

Przemek Dembski

Have dealt with multiple solicitors on many occasions in the past, mostly sorting out commercial property matters. This was the first time I acted as a home buyer for myself and the first time the experience was smooth.

Nicole, who took care of our purchase, provided an exceptional quality of service throughout the whole process. Well informed, organised, responsive, professional and most importantly moving forward as quickly as possible with no unnecessary delays. Completed the house purchase in 2 months and 2 weeks. Super smooth exchange and completion. A service that stands out. Highly recommended! Thank you, Nicole and Kidd Rapinet!