NEXA Properties - Portsmouth

Cameron S.

Avoid this letting agent at all costs if you are a tenant! I spent months without proper heating in the HMO I was renting. I spent weeks calling the agency every day to be met with the same blame projecting and blatant lies about how they couldn’t do anything about it. When they finally did get someone out to fix the heating, it was not properly fixed, as another service person who came later on agreed with. I honestly think if I hadn’t contacted the council and threatened to escalate the situation they would have let me live in the property without heating until the end of my tenancy, which luckily I managed to end early. However, right before the end of my tenancy, contractors hired by the landlord were entering the house daily without my notice or permission. On one of these particular days, a contractor through no fault of his own ENTERED MY BEDROOM WHILE I WAS ASLEEP. He explained he had been told I had moved out already and luckily I was moving out that weekend otherwise I would have taken the situation further. Theres not an ounce of empathy or respect between any of the senior team, I spoke to one lady on the team who was very sweet and I honestly feel bad for her, I hope she can find a more fulfilling and ethical company to work for in the future! If you need more convincing just look at how they respond to other similar negative reviews, blame shifting or denying that the person even rented with them. Well Dominic and the team, I am more than happy to provide proof that I had the unfortunate experience of renting with you. Sincerely - Cameron

James H.

Dominic @ Nexa was very knowledgable, friendly, and helped us the purchase of our first house the whole way. As first-time buyers, we did our research but still needed clarification sometimes, and Dominic and Nexa were always helpful. He was also able to communicate brilliantly between us the vendor (person selling the house) and kept us informed of everything that was going on during the purchasing process. I would heartily recommend both Dominic and Nexa properties for any buyers.

patrick B.

Neil Thorpe of Nexa provided an excellent service throughout the process, indeed at times it felt the deal would collapse without him. He was professional, responsive and understanding. Estate agents don’t have the best reputation generally but Neil goes a long way to reverse that - he offers something different.

Kelly B.

Chris was out agent and he's been fantastic. Very communicative, arranged an excellent photographer, provided advice and guidance on how to improve buyers impression and explained the process and what to expect. Personalised, proactive and friendly service.

AHMED S.

Dishonest and Unprofessional – Avoid at All Costs!

I had an extremely unprofessional and unfair experience with Mr. Antony Eames and Client Director Mr. Dominic Kearney at Nexa Properties, which resulted in me losing my holding deposit and being unable to secure a new property. I am currently filing a formal complaint with the Property Ombudsman.

Nexa provided a false and damaging reference about me simply because I challenged their attempt to take my entire deposit of £1,200.

Mr. Antony Eames had falsely claimed he had sent me an email on February 3rd to justify why they were demanding the full deposit, but when I challenged him, he fabricated and backdated an email, sending it on February 24th to make it appear legitimate.

When I escalated the issue to the Client Director, Mr. Dominic Kearney, instead of addressing the misconduct, he attempted to cover his colleague. Initially, he replied by email claiming that he had seen the February 3rd email, but when I challenged him over the phone, he admitted he never checked the date.

Their reference falsely stated I left an electricity debt of £45, when their own checkout report shows I left a credit of £4.50. They also falsely claimed I left holes in the walls requiring plastering and painting, despite their report proving no such damage existed, and fabricated claims that I left items behind that needed removal.

Mr. Kearney acknowledged over the phone that their own report contradicted their reference but refused to amend it, instead, he demanded I pay the full deposit before they would correct it.

This company lacks integrity and prioritizes covering up their lies over doing the right thing. I strongly advise against dealing with Nexa Properties, as their management team is unethical, dishonest, and willing to cause harm rather than admit their wrongdoing.

I will update this review once I win the DPS dispute and hear back from the Property Ombudsman.

Zoe G.

We were put on to Dominic Kearney at Nexa to help rent out our brand new coach house flat in Fair Oak subsequently going fully managed through them. The advise we received and quality marketing paved the way to us achieving our top end rental valuation. (This top end figure was quoted by several local agents). Within 48 hours of going live on rightmove, we had the awkward decision of selecting a tenant! The service so far that we have recieved has surpassed our expectations. Thank you Dom and Olivia Scott and thank you Nexa!

Daniel G.

Fantastic experience using Nexa. They go over and above at every point and make you feel so comfortable and looked after. By far the best estate agent we’ve ever used. Couldn’t recommend them highly enough.

Nicola F.

Due to Nexa's expertise we received over our asking price. The effort and energy Neil showed to see us through this process was incredible. Selling a house is never easy and we had our fair share challenges but Neil appeared to be the only one on the ball, understanding each part of the chain and what we can do to overcome the challenges. More than the solicitors or other estate agents. You have never seen someone so proactive and work so hard for their client. There was no way that without his expertise and effort (day and night) would we have been able to get over the line in 4 months. This was all done remotely too, we live 40 minutes from the Nexa office, so it goes to show just how effectively Nexa communicate