Queen Mary's Hospital - Sidcup

Emily O.

Really glad I booked to have my blood test done at Queen Mary’s, I walked into the hospital, was seen within 10 seconds, blood taken by a lovely lady, minimal pain and was walking out a couple of minutes later. Quickest blood test I have ever experienced. Thank you ☺️

Julia L.

I would like to share my experience visiting the hospital's AI department, where I was thoroughly impressed by the professionalism and dedication exhibited by the staff. My visit was particularly remarkable due to the exceptional care provided by Dr. Ahmad and his hardworking team. Their commitment to excellence was evident throughout my experience. Thank you for your outstanding work! 🙏🏼

KB K.

This review relates to a member of staff in Outpatients Dept Reception on level 1. We visited today 4th March for an appointment at 11.45am. She was seated on the right hand desk as we approached the reception counter. Her professionalism, friendliness, her approach, left us speechless. What an outstanding level of service. 10/10. Wow!! Exemplary.

David ?. G. M.

My very nervous wife had a dental procedure in the Gillies Unit and was treated with excellent care. The dentist and her assistant were amazingly patient and considerate as well as highly professional. The senior dentist who also explained things and aided the procedure was also polite, compassionate and efficient. They all went out of their way to make my wife and I at ease and informed. The unit is clean, well staffed, and made us both feel in safe hands. Alas, I can not now remember the names of those involved but regard them highly. Thank you Gillies Unit.

David H.

Had to go for a dental referral because of a crack in a tooth. Although I arrived for the appointment a bit earlier than expected, I was seen too very quickly.
The staff who I saw were very friendly and gave me some good advice, which I took on board.

But many years ago, a similar situation occurred, and as I hate to say this. I found it easier to navigate my way around a maze than to find my way around Queen Mary's hospital.

But this visit makes up for that because the layout in finding the department that I needed to go to is a lot easier to find.

Well done, Queen Mary's hospital. I'm glad that you changed that layout because it was quite confusing.

Diana P.

It apparently is hard for the whole hospital to come to the 21 at century and invest in ultrasounds for investigation and treatments in the so called MS care unit. I waited for 10 month to be seen in that department which is the only one I have seen has young people in white tunics who lead you to a bare room with a bare"bed" and start poking and turning your foot to "establish" what it is. Parody. I was referred to them with already suggested by GP "plantar fasciitis" and according to the GP the MS will send immediately to an MRI to see what exactly is wrong. No no ,no ultrasound investigation even, there it is back to 16th c but! with a computer to type in whatever answers the girl or boy decides. And they have a whole radiology department on the same floor as MS department. What a system- diagnosis like the one GP gives- based on observation!!! And the GP has referred me for confirmation of his diagnosis.
Either the hospital or the whole NHS system needs a skeletal MRI diagnosis and appropriate treatment

Bill T.

Awful, never ever have we had a good experience of the Diabetic eye screening department and today just topped it off! There is just no urgency at all. My wife had an appointment at 8.30, we checked in and we was left until 9.20 until she was called in, and that was because I reminded them that we was here. Turns out the doctor was late but no one was felt the need to inform us. I'm sat here now at 11:30 and my wife has just come out. Disgusting from them and not even an apology!

J B.

The doctors in urgent care seem to have a policy against using antibiotics

I went to urgent care at another hospital with a very high fever, chest pains and coughing up blood. The doctor gave me antibiotics and within 48 hours I was vastly improved.

My wife and daughter then caught it and had similar symptoms, so we went to Queen Mary's urgent care.

The doctor my wife saw told her that he "doesn't believe in using antibiotics". Both my daughter and my wife were told it is just a viral infection, despite us explaining I was improving immediately after starting antibiotics and that they hadn't been outside to catch anything from anybody else.

I told the doctor my daughter had said she had chest pain when she coughs, and he basically said it isn't true because small children don't get chest pain when they cough, and she couldn't possibly have said it(?!). If this is such an unusual symptom maybe it needs to be taken more seriously?

He then stopped asking any questions about symptoms, and told me it is just a runny nose...but she actually has no runny nose at all and we have come in about a cough and chest pain. Didn't get the chance to explain all the other symptoms in detail.

He also told me that he doesn't believe I have a bacterial infection because he knows that bacterial infections don't cause fever as high as viral infections. This is patently untrue, a higher than usual fever is actually a key marker for bacterial infection. I guess he missed that lecture at medical school.

This same doctor gave me advice back in the spring that our 7 week long hacking cough was just a virus and none of us needed any treatment...lo and behold when we saw our GP they gave us antibiotics and our 2 month chesty cough cleared up within 3 days.

He also failed to give me antibiotics for another infection a couple of years ago, and my GP was shocked and referred me for specialist treatment.

I understand being cautious to not give out antibiotics for colds and viruses when unnecessary consumption can reduce their effectiveness, but it is also dangerous to let people with clear markers of bacterial infection go home and wait it out...especially in a very small child when the same infection went from zero to coughing up blood within 24 hours in a healthy adult.

This urgent care unit USED TO have an excellent policy of asking what you expected to get from your visit. It seems they have dropped this and just want to tell you to go home and wait for it to get better.