RGK Wheelchairs - Burntwood

Gary P. (.

If I Could give a Million Stars I Would!! A Superb Company
I've been using a lightweight active user wheelchair since 1988 and had a fair few RGK chairs in my time, but all of them have been supplied by a dealer and not direct from RGK themselves.
So I wanted to write a review about my first experience purchasing a chair directly with RGK.
Until a few years ago I always went to the same dealer for a new wheelchair (GBL Wheelchairs in good ol' London town) as I'm big on loyalty, but when the owner retired I knew a change was on the horizon.
The local mobility advisor for RGK is a good friend of mine and has been since he was in short trousers! [sorry Jack!) as we played basketball for the same team for many years so naturally I spoke to him first.
I opted for a Tiga FX (aluminium) to keep costs down to a minimum as the chair was being fundraised through our local classic car club.
Jack did his best to find a pre loved chair for me in my size but these were rare as hens teeth at the time, so I was offered a good price on a new one which I agreed to immediately and a date was set for me to be measured.
At this point it's only fair to point out that I'm a creature of habit when it comes to wheelchairs and I do not have a new chair very often, for example, my other everyday chair is 9 years old and my house chair is 24 years old!
The Tiga FX is a game changer in its design and what it enables you to do, whilst it's a folding chair it doesn't feel like a folding chair and still manages to feel very solid, it doesn't flex like a traditional folding chair.
Jack's knowledge, drive, experience and enthusiasm shines through in everything he does and his approach to his work. He has a real enthusiasm for getting the right solution for the client. Luckily for me he agreed to include in the build a front wheel which for the use my chair was intended to get is a real bonus as I do a lot of car shows and the front wheel lifts the traditional front casters off the floor to give you more clearance and allow you to go over rough ground.
Through the consultation, and during the build process Jack was always available at the end of the phone if ever I had a question and when the design team pointed out there needed to be a change to incorporate the front wheel the communication between head office, Jack, and myself was absolutely brilliant and very very slick, if I had a question they answered it very quickly, and I had quite a lot of questions!
The chair was ready in February 2025 and I collected it from Jack at basketball training.
I did have one or two issues with the chair initially, nothing major, but through my own stupidity I ended up ripping open my thumbs on the metal sides of my chair.
Every member of the RGK team has a commitment to making sure the clients chair is absolutely perfect for them; I only mentioned my injuries in passing to Jack, but the next thing I knew, I had in my e-mail communication from head office. Firstly to make sure I was OK, secondly to get details of the injuries I sustained and how these occurred, and finally to see if there was anything they could do to ensure that this did not happen again. I was blown away with this approach given that the side guard choice was my own and the injury was down to my own stupidity.
It was nice to meet Charley (who I'd been dealing with) at Naidex & she remembered everything about my issues which was nice, she asked me about my sides & how i was getting on, and agreed to get some carbon fibre ones made to avoid further injury. she even offered to get my rear wheels collected to sort the handrims, but I couldn't ask them to do that on top of everything else they were doing. I've been blown away by the service & (funds permitting) I cannot wait to order another chair!
Buy from RGK with confidence! Even paying was a pleasure, Pip is lovely!
The chairs first test was the Pride of Longbridge my favourite car get together of the year at Cofton Park in Birmingham. I included a drone shot from the show, giving an idea how big it is.

Scott B.

Not entirely convinced - have had two friends and one family member measured by RGK for custom chairs with two bad fitments, the only one that was any good was after I had revised all the measurements after their visit on the order form. They had got the length, width, axle position and seat base height wrong which wasn’t surprising as the person undertaking the assessment wasn’t able to lean forwards or bend over. These weird policies like only employing wheelchair users for fitments doesn’t make sense - you wouldn’t employ an orthopaedic surgeon based solely upon them having a broken leg and the same goes for this market. Direct experience of using a product may bring value to advising on the technical aspects of a mobility product in a sales environment and fair enough - but it absolutely doesn’t equal a person having the adequate dexterity, mobility or skills required to facilitate an exceptional fit. This may seem a great selling point for RGK and I’m sure I’ll be called ableist for raising it but the only thing that matters in a chair outside of a persons direct needs is the fitment. Any good clinicians guide for an active user will validate this - poor fitments severely reduce the potential of improving the quality of life and mobility in the end user. A family member who is ambulant and uses a chair had their fitment done without my knowledge by them measuring up a temporary chair that had been bought of eBay, then building a brand new chair to match to identical dimensions - by the admission of a subsequent visit by an RGK engineer it was clear this chair was a bad fit with even the basics like width being wrong. Obviously if I would have known I’d have hit the roof. The latest issue was a mobility aid which after six weeks of it not being delivered, they admitted it hadn’t actually been ordered, and asked if it would be okay to wait another six weeks. As you might imagine the response was short and sharp. RGK - I love your products and what you stand for but sharpen up, some of this really is not good enough.

Miche M.

I’ve had an RGK Octane for around 7 mo the now and I can say that it’s hands down the best wheelchair I’ve ever had! Super light weight, custom made and fitted and incredible high quality titanium!

I just received my Octane FX today which I can travel with in the overhead luggage compartment on flights. It’s absolutely beautiful, and I have an RGK front wheel attachment too for rough terrain, and it’s phenomenal!

The team at RGK are amazing for customer service, the products are the highest quality, and the fact there are options like customisation of embroidery is special!

My FX has a tapered and ergonomic seat as well as a carbon fibre seat base (rather than nylon sling) and honestly it is so comfortable and my back feels great (it’s normally always so painful)!

If you’re unsure, have no worries with RGK - you’ll have a superior product and the very best in your new chair - thanks RGK for being so incredible!

Especially a huge shout out to Shaun Gash, to Pip at customer service, and to Lee - you guys are just truly amazing and go the extra mile (or 50) to make sure clients like me are happy and assured - I doubt I’d ever have a chair that’s not RGK again!

Matt A.

Looking to purchase a new wheelchair, I thought I would give RGK a try as I had heard good things about them both as a company and for the quality of their chairs; big mistake!
I was initially visited by a rep, himself a wheelchair user, to discuss my options and to take measurements and decided that an Octane chair would suit my requirements.
When the chair arrived a few months later, unfortunately the back of the chair was 2” higher than measured and made it extremely uncomfortable to sit in. I contacted the rep and was assured that it would be collected the next day, adjusted and returned to me within a few days which was great as I had a holiday booked and was hoping to have my new chair in time. Nobody turned up and there was no contact from RGK. I chased this up and was assured that it would be looked into. On returning from my holiday I had still heard nothing and so contacted customer care to find out what was going on. They eventually returned my email apologised for the delay and said that they would send a box for the chair to be returned. When this arrived the chair did not fit! More emails and the correct size box did arrive and the chair was returned for adjustment. Despite the apologies and promises that I would be kept informed, the only contact I had was from TNT telling me that a delivery was on its way; nothing from customer services. The chair had been correctly adjusted, but the same upholstery put on so the chair back was in fact the same size as before! Another email to customer service and a new back was promised. Again, no contact from customer service, but the back did arrive and finally after 167 days I had a useable chair.
These chairs are not cheap and the least you can expect is that simple measurements are adhered to and that customer service actually provide some sort of service. I requested some form of compensation for the delay and was offered £200 store credit! This was obviously refused as I no longer wish to do business with RGK after the abysmal service I received and what could I buy for £200 from a wheelchair provider?
Overall the experience was amateurish at best, bordering on incompetent. Basic measurements weren’t adhered to, communication was nonexistent, customer service was worse than useless and their pathetic offer of compensation was insulting. I will certainly never deal with them again and would advise others to think hard before ordering from such an incompetent company.

Amanda A.

I've just had my new RGK octane sub 4 delivered today and it's probably the best wheelchair I've have in the last 20 years . It's comfortable and lightweight. I went in to town early and I managed to get up and down hills with ease. It's also so smooth and I didn't catch the front casters on uneven pavement once.

I am also very happy with the customer service I received, Alan was professional he listened to what I was wanting for my new chair and understood completely. I felt he was honest with recommendations and it wasn't to make extra money ,it was for my comfort and independence

Delivery was well within the time frame I was given. Alan delivered the chair today and made small adjustments to the footplate to give me the maximum comfort when using the chair.

Thank you RGK I highly recommend.

msagoo29

I needed some work doing on my TIGA FX and the lovely Charley Duncan arranged for everything to be done. The work done was absolutely amazing and to a very high standard, and she even changed some worn parts free of charge!. She is an asset to RGK, and other companies could learn a thing or two from her about excellent customer service.

mac

I was very excited to buy from RGK as I know that they are one of the main wheelchair companies but when I set out to buy my front wheel it was problem after problem. I want to note that although I was told that the from wheel wouldn’t fit onto my chair due to the clamp size being too small for my chair, as it’s only 3mm my wheelchair engineer was able to get it on and it fits perfectly, just needed a longer screw!

Without going into exact details, my front wheel came quite late and I was messed around quite a bit, tracking was never updated as advertised and I only was able to get tracking information after calling severally enquiring about my purchase. When it arrived, my front wheel was missing an item (that was sorted well, the missing part should be here today) and my wheel came not fully pumped, making it harder to self propel and be pushed. It should be an easy fix but the position of the nozzle is not ideal to pump and I can’t use my own pump and will have to go out of my way to go to a bike shop to get this sorted, even taking off the nozzle is not easy due to it’s position and for anyone but particularly those who are disabled with dexterity/grip, issues this is not ideal at all and I’m not sure how I’ll get it back on, as you can see in the picture the nozzle is off for that reason. A light touch by the wheel gave me a deep cut, every other edge is smoothed out on this metal except this one. But I have been told to send this off to the design team to look into this. Harry on the aftercare team was quite helpful but overall I was not happy with all the stress.

Rae S.

Really great service from RGK , got my chair back re powder coated under frame warranty. It was repaired after being broken on a flight so pleased it looks good as new. Really pleased with the aftercare service from Charlie got my chair in to get repairs friendly professional.