Rook Matthews Sayer Estate Agent in Blyth - Blyth

Karen H.

Recently bought a property through Rook, Matthews Sayer (Blyth). Always extremely professional, helpful and friendly. You could speak with any one of the team and you would be updated appropriately. I have had a few dealings over the years with them and would definitely recommend using in either selling or buying. Thank you RMS!

Karen F.

i used RMS Blyth branch last year to sell my own house, perfect example of a job well done. Mid year i had to sell my Dads property, without hesitation i used RMS Blyth branch again, between Alayna, Michelle and Dawn they run a tight ship, i cannot thank the ladies enough, easy to contact, keep you up to date, chase things along, generally just super helpful. i have nothing more to sell now, but if i ever do i shall be back. Thank you ladies xx

katy L.

Extremely disappointed with the service from Rook Matthews Sayer. Initially, we were led to believe that our property could be listed on the same day as the photographs were taken, only to be informed afterward that there would be a 48-hour delay—something that was never disclosed upfront.

When we received the sales brochure, it was rushed, full of grammatical errors, and missing key details we had explicitly discussed. Instead of working with us to make reasonable amendments, we were met with passive-aggressive responses and outright refusals to accommodate basic factual corrections, such as mentioning a capped-off fireplace and a boiler replacement date—details that buyers expect to see.

Despite our efforts to collaborate and improve the listing, the branch manager abruptly decided to drop us rather than make adjustments. This decision wasted valuable time in what was already a time-sensitive sale, costing us several days in the process.

If you’re looking for an estate agent that is flexible, professional, and genuinely invested in selling your home, I would strongly advise looking elsewhere. A disappointing experience from start to finish.

Rebecca W.

Recently bought my beautiful new house through Rook Matthews in Blyth, they were super helpful and guided me through the whole process. I can’t thank them enough! As a first time buyer it was hard to navigate but they helped with every step.

C W.

We paid a premium to have a floor plan and EPC cert and it took longer to obtain these than it did to get a buyer for the house. We were never even sent the floor plan that we had paid for and it was never uploaded to the house advert.
You're sent the advert to approve, with the pictures being tiny so you can't tell how bad they are before they go live. Bad angles, terrible quality. We were told to trust them because they know what they're doing however it was laughable how they staged some of our rooms, such a lovely property which lots of people will have overlooked thanks to the terrible photos. Luckily we got a seller pretty quickly regardless, which I believe is down to the property and market rather than our estate agents help.
During the beginning of the process, finalising details and arranging viewings, the customer service was poor to say the least, really bad attitude from almost anyone that picked up their phones. I will say their email manner got better throughout the process however wasn't much communication throughout. The only time I popped into the shop was the best experience I had with them so perhaps try dealing with them in person.
The beginning of our dealings with RMS left a sour taste however the service did get better through the process, but I wouldn't use them again.

drewedmin999

Our move was challenging to say the least thanks to a number of hurdles and difficulties outside the control of Rook Matthews, but they were first class in making sure our move got over the finishing line. I threw my toys out of the pram a few times along the way and I received a very professional, reassuring and prompt response. I always had the feeling that the staff genuinely cared about delivering a great service and that this is more than just a 9-5 for them. I’m hoping to not move for a long long time, but if I do, they will be my agent of choice. Thanks to Dawn and her colleagues for all of your help. Drew Edminson

Deb E.

Our family sold a property in Blyth. The team were friendly but professional, and worked well to make sure the sale went through. Many obstacles along the way, but the team kept us well informed. Would recommend using Rook Sayer Matthews in Blyth.

Claire M.

What a fantastic company, I wouldn't hesitate to use RMS Blyth in the future. I was purchasing a house and they couldn't have been more helpful and professional, they returned every call and were always really professional and happy to help.
We even got a small welcome gift upon completion which was greatly received and appreciated.
Would definitely recommend RMS for anyone who is buying or selling, such a lovely team, we are very happy residents of Blyth.