Rook Matthews Sayer Estate Agent in Ponteland - Newcastle upon Tyne

Karen Serajian

We recently completed on our house purchase, a property sold by RMS in Ponteland . From start to finish the team went out of their way to ensure the process was as smooth and seamless as possible, they are a credit to the branch. We cannot thank the team enough for the help and professionalism in securing our forever home. Sian and Elspeth for their excellent negotiation skills, ensuring we were fully appraised at all time, Barbara and Shannon for their diligence in progressing the sale, Karen for her time and patience in carrying out the accompanied viewing, we were never made to feel rushed , thank you one and all

Lucinda McLain

Can’t praise RMS enough! They handled the sale of my Mother’s house with professionalism and good humour. There were a few problems along the way which they sorted out with no fuss. What really stood out was that when they said they would ring back, they did….even if the problem hadn’t been sorted by then, they kept us informed as to what was happening! Definitely recommend them to anyone wanting to sell/buy their home!

Keith Castle

We recently completed on our house purchase of a property being sold by RMS in Ponteland. Without their excellent actions we doubt whether we would have got there. They were far better than the agents we were using. We cannot thank the staff enough for their help, Sian, who really made the sale happen, Barbara for her efficient sales progression and Karen who was an excellent and tolerant accompanied viewer. No pressure and a pleasure to meet. Many thanks to all.

Christine Bravey

Very professional branch at Ponteland with friendly and helpful staff who kept us updated with the sale of our property both electronically and phone updates. With their only aim to promote, market and sell our parent’s property we were extremely pleased that it sold very quickly. Thanks to all staff who dealt with this.

susan Richardson

The team helped us secure a prompt sale for our Parents property. From the point of putting the property on the market the team quickly identified potential buyers and organised viewings. The sale was agreed promptly and completed smoothly. Thank you RMS team for your Support and Professionalism

Leah Watson

We purchased our new home through RMS Ponteland and all of the team were so helpful.

Our purchase was not one of the easiest to deal with sue to it being a repossession but the full team made sure they did everything they could for us until the keys were in our hands.

We would like to say thank you so much to all of the ladies in the branch and we are in love with our new home ?

Kim Kelly

Rook Mathews sayer ponteland went above and beyond in helping us purchase our family home.

Sian Harrison was exceptional in providing us the support we needed. I couldn't recommend the team enough

Alex Navarro

I cannot recommend RMS Ponteland highly enough. They are a hard-working professional team and are totally reliable with superb communication. My recently sold property process wasn’t easy having previously had some very demanding buyers pull-out at the last minute. The team had already put a huge amount of work with multiple viewings & complex queries. When the sale fell through I was devastated but Lindsey, Emma, Elspeth & Rachel were incredible, staying positive & really going the extra mile to find new buyers & complete the sale. All this through the Pandemic & without losing their caring human touch. I’m very grateful to this exceptional team.