Simpson Millar Solicitors Leeds - Leeds

David Bowden

If you are looking for a great solicitor then Eleanor Walker is quite simply amazing. Eleanor was patient, professional, friendly, polite and made the whole experience transparent and straightforward. I would recommend using Simpson Millar solely on the way that Eleanor Walker looked after my case. If you need a fantastic Solicitor make sure you ask for Eleanor, you will be in safe hands

BAFFOE DANIEL

If I can give negative stars, I would gladly do. Simpson Millar Solicitors are a waste of space. Very unprofessional, lazy and incompetent. I will urge everyone to avoid the Solicitor called Jane Hargreaves. She is very unprofessional, doesn’t respond to emails or calls.
I have never come across a lazy Solicitor like her before. They wasted my time for more than 6 months just to come back with a useless excuse.

I had to make a formal complaint about her to her supervisor about the unprofessional conduct she exhibited

Mr D.

Awful and abysmal service

Conveyancing - I had to make an official complaint about the handling of my case. Not only had it taken an eternity to complete the simplest of cases but a lot of the time you have to be continually chasing Simpson Millar staff to get any action and despite signing up to a fixed fee rate, twice additional charges were attempted to be added.

The original timescales of 4-8 weeks long passed, in fact it took over 6 months to be completed. Throughout my dealings with SM there was conflicting information, no information being passed on or staff communicating with each other and constantly having to clarify with them or find out what was happening with the case.

At one point, 5 weeks passed without any work completed so an email to my case handler was sent, only to find out that she had left so I then contacted someone else, he had left the company too. Who was looking after my case? Throughout all the correspondences, emails and letters there were incorrect information which was very clear as already supplied previously several times, there is an important need to read the emails properly and get things correct but even this very basic of things they could not get right.

After about 6-8 weeks I received an email saying “There was a re-organisation and be assured that all our staff will do everything to ensure a smooth handover of your file.” I then receive an email, which I am having to explain all of the situation again. This is not acceptable, why was there no handover of information so it just felt like back to Square 1 again but already a large amount of time has passed. Some of this information could have been supplied by me weeks earlier if they could be bothered to inform me but that didn’t happen, they just sat on the case and did nothing. It has been misinformation, mistakes, constant delays, constantly changing between staff and fed small pieces of information at a time rather than at once throughout.

If I was a Director I would be embarrassed by the service you give your customers, just look on the TrustPilot reviews, there a loads of bad reviews complaining about your poor, abysmal, appalling service. I thought solicitors were supposed to be trustworthy, honest, show integrity, be transparent and reliable but unfortunately none of these qualities have been shown by SM. The extra pressure and stress they have caused is unacceptable and also cost me hundreds of pounds in lost interest and other costs because of constant delays. I instructed SM because of marketing lies, because you were a national company with a lot of expertise, a fixed fee with nothing else to pay on top and it could be completed very quickly. All are untrue, I’ve waited 6 months for completion, paid more for poor service when locally I could have saved £. The only “national” thing they are, is a national disgrace. Their level of incompetence knows no bounds, one of my most awful experiences of my life at an already very stressful time. I was completely mis-sold your services, promised lots and delivered little. This was an absolute, incompetent shambles.

Richard Simpson

In all honesty, I am not sure where we would stand by writing about the details of our treatment by Simpson Millar Conveyancing. I would really like to name names and tell you the whole story but we cannot afford to become involved in any kind of legal proceedings. In fact, even if I felt secure enough to relate the events, you wouldn't believe them because they are, quite frankly, implausible. Stating the objective facts, we lost everything in terms of buying a house and securing the long term future of our extended family. We are now stuck in (unnecessarily expensive) rented accommodation and my mother has been forced into a Care Home expressly against her wishes. She has also lost her own house. I can't begin to tell you the utter misery and financial hardship caused to us all by Simpson Millar. If we actually had any money (cue laughter), we would begin a legal case against them which is, of course, a joke within itself. On the bright side, we did manage to retrieve about £400.00 off them (after a year of complaining) which will go a long way towards offsetting the £215,000.00 that we lost! Er, maybe not---?

When the same thing happens to you, DON'T even consider using the Legal Ombudsman- they will waste your time for a year and, then, simply side with the Solicitor (ultimately, it is akin to someone actually laughing in your face due to the simple fact that you are absolutely powerless). Instead, please do heed our warning; deal with Simpson Millar Conveyancing at your own peril. We wish to God that we had read the relevant reviews below beforehand.

Karl palmer

Thank for dealing with our protective award you have kept me informed every step of the way , I know that this takes time but the outcome has been worth it .
Thank you again yours
Karl Palmer

Rasta OneLOve

Like everything else in this country. They just promise to help. They understand the problem but don't help.

s bang

My friend recommended Simpson Millar to me and Heather Boyd and her team worked very professionally in the conveyancing of my house. They were very friendly, helpful and efficient and gave me plenty of support throughout the process. They are responsive to all my questions. The communication has been superb and I have been guided through the process perfectly.I would certainly recommend them.

Pia Somersby

I would not have the basic living facilities if it was not for this company particularly “Sarah” & “Rachel”. I will forever be grateful to you for helping me in my worst time of need when I did not know who to turn to. I now have comfortable appropriate housing to call my own, which has aided me to feel much more suited in the right accommodation whilst I await for the next plans. I was stagnant before now I feel I can spread my wings and fly. Thank you for your excellent hard work and never giving up on me. Pia x