Slater and Gordon Lawyers - Liverpool

Maria Akhtar

I had quite a traumatic birth and contacted Slater & Gordon lawyers. I cannot thank Megan Santageli-ball enough for her help during the case. She explained everything to me and answered any questions I had promptly. I am thankful for all your help and support during this case. Your proffesionalism is unmatched. I would definitely recommend. 10/10. Thank you so much!

Phil Ryan

I used Slater and Gordon Lawyers for a motorcycle collision with the driver being at fault.

From the moment we chose Slater and Gordon Lawyers each and every step of the way has been clearly explained and not a single time did I struggle to make contact with my case handler.

I would 100% recommend Slater and Gordon a thousand times over, they have gone above and beyond resulting in a excellent result.

I have been able to query any concerns/questions I've had, while also being suggested different options with a great deal of advice to help along the way.

All in all, I am more than happy that I chose Slator and Gordon to handle my personal injury claim. 11/10

Mark Roberts

I was after a local firm to help with an RTA. Instead I appear to have gotten through to a call centre in India. After 10 minutes of spelling out my name and address and other details, I gave up. I will go elsewhere. If you are in Liverpool with an 0151 number, surely you can speak to someone who has half a clue. Glad I dodged this one as I've only just experienced all the call centre fun of talking to India and South Africa with Admiral Car Insurance!!!

Warda S

Used Slater and Gordon in 2017 for a no win no fee claim for an accident I had in a shop, it was a positive experience. However more recently my father had a negative experience with the Mercedes claims team. I recommended them to him so it was a bit disappointing to hear that the communication was so poor, there isn’t anyone you can speak to directly on the phone, he had trouble with the online portal. So we contacted the customer service team and asked them to remove him from their mailing list and he no longer wanted them to act for him. Some time later he kept getting communication from them. I then contacted client care, someone called Lee Jones was great from start to finish. He was understanding and reassured me he would contact someone to look into this, he kept in touch with me via email, he really took all the stress away. Then someone called Emma Schumacher from a team called Collective Actions finally contacted me reassuring me that no further action is needed and my father would be removed from all communications and actions for this matter. If it was not for them I would have given Slater and Gordon 0 stars for this recent experience. I have seen that it may just be flaws in one area of their teams rather than the whole company.

christine douglas

Christopher Woods Has been very professional and in regular contact with updates as they occurred managing to get me a good settlement, would recommend him and his firm to anyone.

Mark McNally

No win no fee case regarding an injury claim at work. My case was dealt with professionally, efficiently & freindly, satisfactory outcome, thank you Linda & team Mark

eileen

Absolutely disgusting. Wasted a month and a half waiting for specialists to phone me. Every time I rang was told I would be contacted as a matter of urgency never happened. I discontinued an ombudsman claim expecting slater and gordons advice. Every time I contacted them I was given a different excuse from they had messaged me,they hadn't, or they had a backlog. Please just tell people you cannot help them instead of stringing them along and wasting their time. To top it off when I called today I was accused of being rude and told call would be discontinued. I advised her the call was being recorded and I was not being rude. Then I asked to make a formal complaint. I was given no complaint reference just put through to customer care which was closed. Please regard this as a formal complaint.

Steven Mirfield

* DO NOT USE THESE AT ALL * I was in car car accident August 2022 and my insurance went through slater and gordon and all I can say is it was the worst experience of my life communication is 0 they never contact you if you need to find anything out you have to call them. So roughly 8 months they delt with it only to be told they are closing down the small claims department so now I have had to do the full process again I might as well have had paul and Barry chuckle handling my case useless