Stratton Creber Estate Agents St Austell - Saint Austell

Owen W.

I am writing this review to express my extreme disappointment and frustration with the estate agent, Stratton Creber. Today alone, I have attempted to contact them six times, and on every occasion, my calls went unanswered. This level of unresponsiveness is completely unacceptable and reflects poorly on the professionalism and reliability of this company.

As a potential client, I expected better customer service and communication from an established estate agent like Stratton Creber. It is disheartening to experience such a lack of attention to customer inquiries, especially when I have important questions and concerns that need to be addressed.

Not being able to reach them on multiple occasions has caused unnecessary delays and inconveniences in my property search. I have been left hanging, unable to get the information I need or progress with my plans. This level of negligence has severely impacted my confidence in their ability to provide adequate support and assistance.

In addition to the unanswered calls, the lack of any alternative means of contact or a prompt call-back only adds to the frustration. It seems that Stratton Creber has failed to prioritize customer service and prioritize their clients' needs.

I would caution anyone considering working with Stratton Creber to think twice before doing so. If they cannot be bothered to answer phone calls promptly and address client concerns, it raises serious doubts about their dedication to customer satisfaction and their ability to handle important real estate transactions.

I hope this review serves as a warning to others and as constructive feedback for Stratton Creber. Improving their responsiveness and customer service should be a priority if they wish to maintain their reputation and attract satisfied clients.

Sincerely,

Peter B.

Stratton Creber were excellent in the sale of my mother's house. They were always highly professional, responded quickly to our enquiries, and 'kept up the pace' with the solicitors to ensure the transaction was completed promptly. Moreover, they often seemed to be much more in the picture than our own solicitors were. Thanks particularly to Andre but also Dean and Heather and Catherine for an excellent job. We'd be very happy to recommend you to anyone.

Rowena N.

Mitchell was incredibly helpful and dealt with the sale of our house in a very professional manner. It wasn’t straight forward and he went above and beyond ! Thank you

Jay S.

I've been recommending Stratton Creber and in particular Andre Gerry since we put our offer on what is now our new home. Nothing was too much trouble and he kept in touch throughout the whole process, providing additional support with a polite and friendly demeanour. If I ever decide to move again, I will definitely be in touch - there aren't many professional organisations that can genuinely boast a personal approach alongside a professional service, but the team in St Austell most definitely should. Thanks to all involved for all your help, really appreciate it.

Patricia J.

Andre was very helpful from the first call of waiting to view a property through to completion. He kept in regular contact to ensure a smooth process. If Andre was not available, whoever you talked to was very helpful. I have used Stratton Creber in another town and received the same level of service. Would highly recommend Stratton Creber. Cannot fault.

Peter L.

Booked a viewing 4 hours from where I live several days in advance.
They called me while I was already travelling if I wanted to cancel, because the flat is not morgageable.
Their mortgage broker took my personal details and promised a DIP, but I never received it.

Unprofessional.

patricia J.

We had a very large house to sell. If Andre hadn't put in all the work he did, it wouldn't have happened. Our buyers were using Purple Bricks, they were so useless that Andre ended up doing all the work they should have done too! We have sold 5 properties, but it was the first time with Stratton Creber. Glad we appointed them. Very professional, efficient, thorough, and patient at such a stressful time. Andre kept us informed every step of the way. It wouldn't have happened without him. We cannot recommend Andre highly enough.

cybertechproduction

We cannot speak highly enough of the customer Service we had with Stratton Creber Estate agents in St Austell, during what was a routine sale an issue with our house unexpectedly turned up and we had tremendous understanding and support from Dean, Finn and Stephanie at the office, no matter how many issues appeared with our house they helped us at every turn until it was sold. We also briefly dealt Dan with the Rental division and they were equally helpful Bravo Stratton Creber, Paul and Michelle ex Sunnyvilla