Tollers Solicitors (Kempston) - Bedford

Ryan

VERY rude. I got told to hurry up and get to the point. Was told they can't help when I asked for advice and hung up on.

Garfield M.

Terrible service and rather rude - My elderly 80 year old mother had an appointment one rainy morning last week (11:30am on the 14th November) to update her will.

She arrived early by public transport and spent some time looking round local shops and having a coffee before continuing for her appointment.

However, on arrival at 11:20am she was spoken to rather rudely and told, by a solicitor we assume, that she couldn't wait in the reception area because she might overhear her conversation with her client.

She was asked instead to go for a walk (in the rain) and come back at her appointed time.

We don't know why this person couldn't simply close their office door so that clients could also wait in the provided reception area but my mother didn't wait to find out.

Apparently the receptionist is rather nice, polite and did offer an apology for her rude and unreasonable colleague.

Simon C.

Received excellent professional and practical advice from Cathy Eaton at the Kempston branch of Tollers, to do with re-organising and updating our wills.

They were having a bit of a problem with reception in this small branch office but all went pretty well and we weren't much disturbed during our discussions, despite there only being the one person there.

Typing up documents seemed a little more of an issue, with us having to go through several iterations due to mistakes but all was fine in the end. This was possibly due to the reception and support issue.

When I made a special journey to the office to provide some requested, routine documents for their records, I found the receptionist there but rather condescending, considering that I was effectively doing her a favour. This was a shame as otherwise the experience was a really good one. My wife didn't warm to her either in a phone call, so we can only give 4 stars when Cathy Eaton gives a 5 star service, herself.

Audrey C.

Such a pleasure to meet a solicitor who has a sense of humour, explains everything in layman's terms, and is extremely helpful. Thank you, Cathy.

Denise M.

No reply to emails or phone calls after my first visit. Very disappointed

Nicola H.

A wonderful service, Cathy is so kind and thoughtful. She makes a horrible experience bearable

MARIANNE B.

Really helpful and thorough Cathy has helped so much

Omniscient 4.

Very helpful and efficient.