Your Move Estate Agents Ilkeston - Ilkeston

Your Move Estate Agents Ilkeston, located at Address: 45 Bath St, Ilkeston DE7 8AH, United Kingdom, is a well-known and established real estate agency that offers a wide range of services. With Phone: 1159303813 and Website: your-move.co.uk, the agency has made it easy for clients to reach them and access their services.

The agency's specialties include real estate agency, apartment rental agency, real estate agent, real estate appraiser, real estate consultant, and real estate rental agency. These specialties make the agency a one-stop-shop for all real estate needs. Whether a client is looking to buy, sell, or rent a property, Your Move Estate Agents Ilkeston has got them covered.

The agency's onsite services and wheelchair accessible entrance make it easy for clients to access their services. This is an excellent feature for clients with mobility issues, ensuring that everyone can access their services.

Your Move Estate Agents Ilkeston has received 204 reviews on Google My Business with an average opinion of 4.5/5. These reviews demonstrate the agency's commitment to providing excellent services to their clients. Clients have praised the agency for their professionalism, efficiency, and friendly service.

Reviews of Your Move Estate Agents Ilkeston

James Beard-Anderson

5/5

Excellent service from a recent house move. Nothing was too much trouble and every member of staff was friendly and helpful. Particular mention for Liam, who was my constant link between all parties. Liam was a constant source of knowledge and unbelievably helpful, friendly and approachable. I would recommend Your Move Ilkeston to anyone.

George Dickinson

5/5

Liam at Your Move was very helpful with our first time purchase. He went out of his way to accommodate our viewings, was great at communicating with us throughout the process, and was always happy to chat through anything we were unsure about. Thanks Liam!

Gee Bee

1/5

Unfortunately our experience of your move Ilkeston was absolutely shocking. Perhaps this was because we were renting a property so were not classed as important as those purchasing/selling through the agents.
We moved into the property and the boiler was broken. Whilst I recognise this is not the agents fault, due to their awful communication and lack of progression we were without a working boiler for around 2 months. We ended up arranging the boiler being fixed directly with our landlords, and we found out Your Move were blaming the lack of movement on the other party to each other.
Your move then didn’t contact us when our contract was expired. They automatically put us on another year contract and also increased our rent by £20 (which was perfectly acceptable) but neglected to tell us. Funnily enough they were straight in touch to let us know that we owed £20 but were ignoring my emails about being put on another year contract rather than a rolling contract.
When we moved out from the property, which is why I am now writing this review, it took nearly 2 months for them to return our deposit which was a substantial amount of money. The amount of emails and calls I made to try and get this resolved were ignored and never actioned. The amount of stress this caused when buying a property and needing this money was ridiculous.
The only genuinely helpful member of staff that supported us was Lauren Bormanis who I can’t thank enough.
We found Alison incredibly rude and uninterested in everything when we had to deal with her but everyone else in the office seemed polite.
I would strongly advise avoiding this estate agents if you are renting.

Darian Kweku Arkorful

1/5

Alison Pope was very unprofessional and condescending. Wasted too much of my time and energy; refusing to honor the offer I made on a property which had been accepted by the vendor, and proceeded to blackmail me into paying more money. Your Move complaints structure is flawed and shameful.

nichola Burton

5/5

I cannot thank Your Move enough. In particular Liam and Abbey at the Ilkeston Office who exeeeded expectations time and again.
We had a buyer pull out at after 6 months then the house we were purchasing fell through and like magicians they pulled more offers out of the hat.
They became phsycotherapists as I felt like I was loosing my mind and helped me navigate all the stress of a very long and difficult process. None of the problems we experienced were related to Your Move and all agreed this was a very unusual and fraught 18 months.
We moved into our new home 3 weeks ago and are very very happy this would not have happened wihout Abbeys encouragement to keep going and Liam patiently talking me through my frustrations. Cant wait to see them both at the house warming next summer when all the work is finished as I actually miss our conversations (but maybe we could talk about something else).
So if your contemplating selling your house then this has to be your first choice. We have used four different estate agents in the past and without doubt Your Move are the front runners by a thousand miles. THANK YOU Liam and Abbbey and the rest of the your move team.

Ian Henderson

1/5

We lost 31000 by using the modern auction method, on their original valuation. The modern auction in England, unlike Scotland work ps in reverse. Do not be persuaded into using this method. They seem to favour getting the lowest price for the buyer, as opposed to maximising money for the seller. As we live remote from the property, we entrusted their expertise, and professionalism, to look after the property in our absence . However, on visiting the property for insurance purposes, we found the toilet had been broken, it was full of excrement, and stale urine, there was damage to model boats that had been left, and a Leatherman tool that had been left was missing. When a complaint was made the Ilkeston branch manager. Her excuse was. “One of your neighbours, must have come in and used the facilities, and taken the opportunity to remove the tool“. I hope I never have to use Rightmove again. Either to buy, or sell

Susan Mann

5/5

We had a valuation of our house by Allison Pope last week. She was very friendly and professional. She was very knowledgeable regarding the local area and in explaining the selling procedure. Communication was also excellent but not at all pushy. We are happy to recommend Allison and the Your Move team.

Marisca Sharp

5/5

Karly Meyers came to value our house. Excellent communication prior and during the valuation. Karly is very friendly, professional and experienced. She explained everything very well. We are pleased with the value of our house and currently looking for another property. There is no pressure at all. We will contact Karly when ready to put our property on the market.